Intelligent Technical Solutions

IT Technician II (International)

Intelligent Technical Solutions

International$14k – $14kPosted Feb 25, 2026
Apply for this role

Job description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

  • This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.

  • Printer issues of any kind.

  • Standard business application (Office, etc.) issues of any kind.

  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

  • Basic server issues.

  • Basic networking issues.

  • Answer incoming Quick Fix calls from clients.

  • Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

  • Experience with Windows and Mac OS troubleshooting.
  • Minimum two years in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs:

  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • **CSAT: **Scores filled out by clients using the rating system in tickets

Job Requirements:

  • A home office set up that meets the following:

  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.

  • Stable internet connection with at least 5mbps download and upload.

  • A quality headset with noise cancellation feature for meetings.

  • A mobile phone that has the capacity to install the Microsoft Authentication app.

  • HD webcam

  • 2nd Monitor

  • UPS (Uninterruptible Power Supply*) *if using a desktop (Not needed if using a laptop)

  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

  • Excellent command of the English language both spoken and written

  • Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.

  • Able to pass our online behavior and cognitive assessments.

  • Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

  • Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at **$6.89 per hour **and vary by experience and location.

Benefits:

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification