Sales Administrator

Description Summary Provide dedicated administrative support to a Senior Sales Representative, managing the paperwork, scheduling, and customer follow-up behind their residential accounts so they can focus on selling.

Essential functions

Handle the paperwork flow for the Senior Sales Representative’s residential accounts Enter jobs and services into the computer system Put together work packets for installers on the Senior Sales Representative’s jobs Create Change Orders Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized Help the Senior Sales Representative with computer issues and company software Help handle customer complaints on their accounts Prepare paperwork for returns Print Job Schedule reports and coordinate with accounting to create COD invoices Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients Requirements Required qualifications High school diploma or equivalent Experience in flooring, home improvement, construction, interior design, or another installation-based industry 2+ years of administrative, office, or customer service experience Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software quickly Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork Clear, professional written and verbal communication, by phone and in person Ability to manage several jobs at once and meet deadlines Basic math skills (calculating square footage, pricing, and totals) Ability to handle confidential customer and pricing information with discretion Preferred qualifications

• Familiarity with flooring products (carpet, hardwood, LVP, tile, laminate) and installation terms
• Experience with flooring or construction software
• Experience supporting a sales representative or executive directly