Product Specialist (Intermediate)

The Product Specialist is responsible for supporting the development, implementation, administration, and continuous improvement of a Roof and Flood Mitigation Resiliency Program. This role oversees financial assistance initiatives designed to help property owners reduce their vulnerability to catastrophic natural hazards through mitigation and resilience improvements.

As the primary point of coordination, the Product Specialist collaborates with internal stakeholders, insurance organizations, construction professionals, technology partners, contractors, and program evaluators to ensure successful program delivery and compliance.

Key Responsibilities

• Support program implementation, operational setup, and ongoing process improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy, and alignment with program requirements.
• Review training and program materials for accuracy, completeness, and consistency.
• Manage and review applications to ensure completeness, eligibility, and compliance with program guidelines.
• Serve as a subject matter expert on program policies and procedures, providing guidance and answering applicant questions throughout the application lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate application reviews and project approvals.
• Monitor applications through all stages of the review and approval process, ensuring timely processing and effective communication with all parties.
• Identify opportunities to enhance program efficiency, customer experience, and operational effectiveness.
• Maintain strong working relationships with bureau resources, insurance partners, construction professionals, and technology vendors to support program success.

Qualifications

• Bachelor's degree (or equal years’ experience) in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field.

Requirements

User Acceptance Testing Create Training Materials Stakeholder Engagement