On-line Banking Processor

STATUS: Non-exempt, regular full-time, 40 hours per week DEPARTMENT: Central Operations LOCATIONS: Fresno, CA / Paso Robles, CA Job Summary and Scope of Responsibility: Process on-line banking transaction requests and maintenance.

Essential Duties

& Responsibilities : With or without reasonable accommodation must be able to perform all essential job functions as described below. Perform cash management and RDC/SCO customer set up and deposit review. Respond to escalated online banking service issues. Process ACH stop payments. Research and process Written Statement of Unauthorized Debits (WSUD).

Deactivate add-on features and complete maintenance for closed accounts. Perform online banking/bill pay/e-statement maintenance. Respond to escalated on-line banking secure messages. Provide customer service to end-users. Maintain applications, including user profile permissions.

Minimum Qualifications

to Perform Essential Functions Knowledge, Skills and Abilities: Basic knowledge of banking concepts and processes. Basic math skills (addition, subtraction, multiplication and division). Good judgment, decision-making and problem-solving skills. Aptitude for detail, accuracy and organization. Proficiency with Internet terminology and navigation.

Ability to learn concepts quickly in a fast-growing environment. Professional and service-oriented demeanor and verbal communication skills. Effective written communication skills. Computer proficiency, including internet browsers and Microsoft Office Suite products. Ability to perform essential job functions independently, under general supervision.

Proficiency at speaking, reading and writing English. Experience and/or Education: Two years of related bank experience. Knowledge of accounting concepts and principals, preferred. Retail banking experience in operations, sales, cash management or commercial accounts, preferred. Excellent benefits package for eligible employees and their families.

Competitive salary BOE in the range of $24.00 - $30.00 Hourly. Equal Employment Opportunity Employer/Veterans/Disabled.