Instructor - Customer Service Program

Job Title : Instructor

• Customer Service Program Supervisor’s Title : Academic Dean / Program Manager Departmen t: Academics General Summary & Essential Job Duties / Responsibilities The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum. Teach up to 27.5 hours week. Prepare lesson plans. Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics. Assist students in the learning process. Evaluate and monitor student progress. Keep necessary records to report satisfactory academic progress (SAP) to the campus dean. Attend quarterly instructor in-service meetings. Stay abreast with the novelties in teaching by attending professional development activities outside of CSI. Organize and lead field trips for students at least once per quarter. Actively contribute to program improvement. Provide academic advising and support to students.

Education

& Experience The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Physical requirements: While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: Normal office working conditions. The noise level in the work environment is usually moderate.

Benefits

Offered Paid Time Off