Service Booker

Position Overview

The Service Booker ensures repairs are completed, closes repair orders, and carries out additional assignments as set forth by the Controller.

Responsibilities

Review repair orders written for proper completion, accuracy, and legibility according to the dealership guidelines prior to closing. Return improperly completed repairs to the person originating the document for correction and/or completion as necessary. Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.

Interpret and translate Technicians comments into damage codes/operation codes. Work alongside the parts department and the service director to check repair orders against the vehicles service history to avoid making duplicate claims Assist management with special projects, audits, reports, etc., as requested. Compute and record totals of transactions.

Qualifications

High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience. Excellent communication skills both oral and written. Proper email and telephone etiquette. Intermediate level of competency using Microsoft Office Suite.

Preferred – bilingual in English and Spanish. RECONTRAC and REYNOLDS & REYNOLDS knowledge is a plus!!