Guest Services Manager

Guest Services Manager Midwest Shooting Center Full-time | $60,000–$75,000 per year (base + performance incentives) About Us Midwest Shooting Center is redefining the modern shooting range experience. With state-of-the-art facilities and a customer-first culture, our mission is to provide a safe, professional, and enjoyable environment for every guest—from first-time shooters to experienced firearm owners.

Position Overview

As a Guest Services Manager, you’ll play a critical role in driving membership and training growth within our facility. You’ll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships.

What You’ll Do * Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements. * Drive Gross Training Sales (GTS) through personal performance and team collaboration. * Partner with location leadership to meet and exceed sales and service goals. * Follow up promptly and professionally with all leads, inquiries, and appointments.

• Coach and support team members in improving their membership and service conversion skills. * Participate in regular team meetings to review metrics, refine strategy, and celebrate wins. * Track and report sales data including conversion rates, training agreements, and membership sales. What Success Looks Like * High conversion rates from Sample Sessions to memberships and training packages.

• Consistent achievement of sales and service benchmarks. * A growing base of satisfied members and long-term training clients. * Strong collaboration with teammates and department managers.

Who You Are

• A confident communicator with strong one-on-one sales ability. * Highly organized and disciplined in tracking and improving performance. * Energetic, approachable, and comfortable leading from the front. * Passionate about creating exceptional customer experiences. * Motivated by goals, teamwork, and measurable success.

Compensation

& Benefits * Annual salary range: $60,000–$75,000, based on experience and performance. * Additional performance-based incentives. * Health, dental, and vision benefits. * Employee discounts on products, services, and training. * Opportunities for career growth within a rapidly expanding organization. Join the Midwest Shooting Center Team If you’re looking for a career that rewards initiative, professionalism, and performance—while being part of an exciting, growing company—apply today to become a Guest Services Manager with Midwest Shooting Center.