Automotive Service Advisor quick service

Service Advisor responsibilities

• Greeting customers promptly

• Obtaining customer and vehicle information

• Clearly reporting all vehicle symptoms as described by the customer

• Determining and recommending needed maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Verifying that the final invoice reconciles with the work performed on the repair order

• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role

• ADP experience is preferred but not required.

• Hyundai experience is a PLUS!

• Positive attitude

• High volume mentality

• CSI focused

• Required experience:

• Service Advisor, Dealership, Automotive Knowledge: 1 year