OAAS FT/PT Front Desk Patient Care Coordinator

Job Details: Level: Experienced, Job Location: Chico (OAAS)

• Chico, CA, Salary Range: $23.00 - $26.00Hourly, Orthopedic Associates Advanced Surgical Center, a leading orthopedic specialty surgery center serving the Chico and Butte County community, is seeking highly qualified professionals to join our team. Our facility is dedicated to delivering exceptional, evidence-based orthopedic care in a state-of-the-art surgical environment. We are committed to achieving superior patient outcomes and experiences, supported by a culture of collaboration, professionalism, and mutual respect among staff. OASC recognizes that employee satisfaction is fundamental to patient satisfaction. We are dedicated to fostering a professional environment that supports our team members and enables them to perform at their best. Front Desk Patient Care Coordinator (FT/PT Positions Available) Summary: The Front Desk Patient Care Coordinator is a professional staff member with exceptional customer service skills.

Responsibilities

Front Desk Patient Care Coordinator duties will consist of, but are not limited to: Greet the patient and family and is sensitive to their needs. Scheduling of all cases. Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule and acts as a liaison between the physician offices and the ASC.

Ensures that patient charts are complete, and information is accurate prior to the surgery date. Screens, takes messages, routes incoming calls, and assists out-going calls. Responsible for keeping current registrations of patients, insurance information and referring doctors. Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.

Takes down name and number of the adult (18 or over) taking the patient home and follows the center’s procedures relating to the patient’s departure. Set up basic patient charts for each new patient in the electronic charting system. Checking for completeness and accuracy of the medical transcription. Assists the Director with peer review and other Quality Assurance and Performance Improvement (QAPI) activities.

Assure the confidentiality of all records by the required permission of the patient for releasing the chart information. Follows all HIPAA guidelines when handling patient records. Ensure subpoenas and record requests are handled correctly and in a timely manner. Ability to train and supervise new personnel for the front office area.

Acts as a liaison between the surgical team and the patient’s family. Key Competencies: To perform in this position successfully, an individual should demonstrate the following competencies: Organization: Prioritize and plan work activities. Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.

Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment. Task Management: Effectively juggle multiple tasks. Quality: Demonstrate accuracy and thoroughness. Patient-centric Service: Look for ways to improve and promote quality and efficiency.

Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport. Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure. Dependability: Complete tasks on time or notifies appropriate person of alternate plan.

Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit. Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines. #LP Qualifications: Qualifications: Kind, professional, and compassionate individuals.

Must be organized and efficient, with solution-based thinking. Must have team-oriented attributes. High school graduate or equivalent. General office experience preferred. Must maintain current Basic Life Support (BLS) certification in accordance with MedBridge policy. Has full command of the English language, both verbal and written.