Playbook Server Assistant

Position Summary

The Playbook Sports Bar Server Assistant supports the bar and dining room by bussing tables, stocking service stations, maintaining bar cleanliness, and assisting servers and bartenders to ensure efficient service and high-quality guest experience. This role is also responsible for delivering food from the kitchen in a timely and accurate manner, ensuring orders are complete and delivered to the correct seat.

The position requires close collaboration with kitchen and front-of-house teams while maintaining cleanliness, organization, and a professional, polished demeanor.

Essential Functions

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Maintain in-depth knowledge of all food and beverage offerings; confidently explain the menu and make recommendations using prescribed verbiage.
3. Follow the department's steps of service consistently to ensure a high-quality guest experience.
4. Deliver food from the kitchen to the correct table in a timely, professional manner, ensuring proper presentation, garnishes, temperature, and quality.
5. Provide bread and water service according to service standards.
6. Monitor guest satisfaction, anticipate guest needs, and address concerns or requests promptly, escalating issues to servers or management when appropriate.
7. Communicate effectively with kitchen, expo, and front-of-house staff to ensure smooth service and accurate orders.
8. Assist with setting up, maintaining, and breaking down the dining room, back bar, service stations, and expo areas, including condiments, utensils, and napkins.
9. Clear tables, bars, and service areas of dirty dishes and glassware using prescribed methods.
10. Maintain cleanliness, organization, and proper sanitation in all work areas, including dining room, kitchen, back bar, and service stations.
11. Adhere to all health, safety, and sanitation standards at all times.
12. Provide attentive, friendly, and personalized service throughout the dining experience.
13. Assist with additional tasks as directed by supervisors or managers.
14. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.

Duties and responsibilities

can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property. Required Qualifications:

1. Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form. Must be able to speak, read, and write fluently in English.
2. One (1) year of experience in gourmet, fine dining, or high-volume restaurants.
3. Must be at least 21 years of age.
4. Must possess or obtain a California Food Handler Certification.
5. Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.
6. Must be able to pass a practical exam during the interview process. Physical Requirements: This job has the following physical requirements:
7. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
8. Standing: unassisted up to 7 hours/day for 88% of the shift
9. Walking: up to 7 hours/day for 88% of the shift
10. Bending: 2 hours/day for 25% of the shift
11. Twisting: 2 hours/day for 25% of the shift
12. Climbing: including ladders, less than 1 hour/day for 13% of the shift
13. Kneeling: 1 hour/day for 13% of the shift
14. Squatting: 1 hour/day for 13% of the shift
15. Climbing, including ladders: less than 1 hour/day for 13% of the shift
16. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
17. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
18. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift