D365 Business Central Service Lead

D365 Business Central Service Lead Tunbridge Wells & Client Site | Unlimited Holiday | Keep customers productive, secure, and moving forward by turning IT change into business value. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central. We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry. Role Overview: The Managed Service Team Lead exists to ensure our Dynamics 365 Business Central customers receive a responsive, reliable service that protects their operations and builds confidence in Infinity.

You’ll lead the day-to-day performance of the BC Managed Services team, take ownership when complex issues or escalations arise and help the team solve more problems without immediately relying on Professional Services. This is a hands-on leadership role combining customer judgement, Business Central expertise and commercial awareness.

Your focus will be on improving resolution quality, developing the team and ensuring customers see clear value from their managed service.