Job description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
Sagility has more than 25,000 employees across 5 countries. The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction. Job title: Process Consultant-Operations Job Description: Education: Any Graduate Experience: 1-2 Years Claims Administrations
- Voice Experience Roles & Responsibilities: Possess basic knowledge of Claims Administrations
- Non Voice Good reasoning and analytical skills Able to communicate fluently in the language required for the function/location Active listening skills Passion to learn Influencing skills Ability to comprehend the employee requirement well Adhere to attendance and punctuality norms Acquiring knowledge & skills of related areas of the process Processing claims/developing projects/handling calls, as per the process guidelines Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks Adhering to the SLA, and understanding Quality & Auditing parameters Meeting assigned productivity goals Understanding and adhering to quality standards Meeting TAT Mentor & coach new members of the team based on requirement Mandatory Skills : Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and productivity through effective and efficient metric management. Ability to coach, train, and motivate employees and evaluate their performance. Ability to strategically lead and develop team towards improved performance. Ability to delegate and manage work loads and projects across functions within the organization. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
Preferred Skills
US health care (ERISA/HIPAA/State Mandates) Process SLA Awareness of ISO, ISMS Telephone etiquettes MS office Typing skills & computer skills Effective communication in English Good analytical skills Comprehending ability Location: BLR, Surya Wave Building. India