Tasting Room & Retail Lead - Sterling Vineyards

About Us

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

About the Role

This Tasting Room & Retail Lead position acts as the shift supervisor, leading by example and supporting the day-to-day operations of our retail and hospitality space. You will help create exceptional guest experiences, oversee inventory management and order fulfillment, coach and train team members, and support the achievement of sales and wine club goals.

This role combines hands-on hospitality, team leadership, and operational excellence to ensure every guest interaction reflects our brand standards.

Key Responsibilities

Lead daily retail operations, including inventory management, shipping and receiving, guest orders, and maintaining inventory controls to minimize loss and expense. Deliver exceptional guest experiences by welcoming visitors, sharing knowledge of our wines and winery, resolving service issues, and promoting wine club membership and other sales initiatives.

Train, coach, and support hospitality team members while fostering a culture of excellence, ensuring adherence to service standards, company training programs, and guest experience expectations. Support direct-to-consumer sales goals, represent the brand at special events, collaborate with cross-functional teams, and maintain a clean, organized, and well-stocked retail environment, including coordinating team breaks and lunches during shifts.

About You

You have at least 2 years’ wine sales, restaurant and/or hospitality service experience You are self-motivated, highly organized, and require minimal day-to-day direction You can effectively communicate with all levels of employees and consumers You are able to work flexible shifts, weekends and holidays You have strong knowledge of the Napa Valley area, food and wine market You have a basic understanding of wine and winemaking You are able to lift 40 pounds You are at least 21 years of age You have a clean professional appearance Inventory management a plus Why you'll love it here Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.

We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here .

Benefits

depend on your work category and may include Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” – a day to spend however you choose! Paid Parental & Caregiver Leave: Generous time off for life’s big moments. Volunteer Days: Get paid to give back—2 full days each year! Flexible Work Options: Find your flex—hybrid and custom schedules available for certain roles.

Wellbeing First: Medical, dental, vision, free mental health support, and an award-winning wellness program. 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment. Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Wine Perks & Discounts: Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance.

Recognition & Rewards: Celebrate wins and earn fun rewards. It takes all varietals Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic.

If you require assistance or accommodation during the application process, please contact recruitment@tweglobal.com , quoting the job title and reference number. Apply Today Pay Transparency Disclosure: Base pay: Hourly rate ranges from $25.00 to $27.00 per hour, based on experience, skills, role scope, location, and business needs.

Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed. Estimated on-target earnings: $27.50 to $29.70 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification.

Tips: Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 21% above base pay for some employees. Actual compensation will be determined based on factors including, but not limited to, candidate experience, skills, internal equity, geographic location, and applicable employment laws.

This role will be eligible for an annual bonus as well as a comprehensive benefits package. Treasury reserves the right to modify the range in the future.