HR Service Consultant with German

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Consultant with German language skills, you will play a pivotal role in delivering exceptional HR operations service.

Your primary focus will be on providing outstanding customer service, supporting both managers and employees, and effectively resolving queries throughout the employee lifecycle. You will collaborate closely with the local HR team, the German HR team, and various internal stakeholders. Duties & responsibilities: Handle tier 1 (simple) queries and assist with resolving semi-complex or complex queries and transactions related to core HR processes Maintain accurate data in the Workday platform, ensuring that employee life cycle events such as promotions, transfers, contract extensions, and other job changes are properly documented Communicate and distribute processes, policies, and relevant documentation to employees, guiding them through the query resolution process Consistently meet or exceed agreed-upon KPIs, SLAs, and customer service standards, demonstrating a high level of proficiency Conduct quality checks on critical HR transactions processed by the team, following the defined quality framework Assist in building and maintaining a knowledge base for case management, ensuring that valuable information is readily accessible Key skills: Fluent proficiency in written and verbal communication in English and German Preferably, previous professional experience in HR, customer service, or administration within corporate structures Demonstrated strong organizational skills, with keen attention to detail and the ability to deliver on time Service-oriented attitude, consistently putting the needs of customers first Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) Genuine interest in HR-related topics, with a desire to continuously learn and develop in this area What we offer: Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program Flexible Work Environment: Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access, or possibility to work remotely Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities Location: Remote –Warsaw, POL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.

We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country. Jones Lang La. Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.

com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.