Residential Operations Supervisor (Evening and Overnight Services)

Position Summary

The Residential Operations Supervisor is responsible for overseeing residential services during evening and overnight hours within OPWDD-certified residential programs. This position ensures the health, safety, and welfare of individuals receiving services while providing direct supervision, training, and support to direct support professionals (DSPs) and overnight staff.

The Residential Operations Supervisor monitors staff performance, ensures compliance with OPWDD regulations and agency policies, conducts quality assurance activities, and promotes a safe, person-centered environment. This position serves as a management representative during evening and overnight hours and works collaboratively with Residential Administrators and other leadership staff to ensure continuity of care and operational excellence.

Typical Schedule: Primarily 10:00 PM to 6:00 AM with responsibilities extending into overnight operations, including periodic overnight site visits and on-call support as assigned. Essential Responsibilities Staff Supervision and Accountability Provide direct supervision and oversight of residential staff working evening and overnight shifts.

Conduct routine and unannounced visits to residential sites during evening and overnight hours. Ensure all staff remain awake, alert, and actively engaged while assigned to awake overnight shifts. Monitor staff performance and adherence to agency policies, procedures, and OPWDD regulations. Address performance concerns promptly and document findings appropriately.

Communicate staff performance issues and operational concerns to Residential Administrators and senior management. Training and Staff Development Provide coaching, mentoring, and on-the-job training to direct support professionals and overnight staff. Ensure staff are competent in required procedures, safety protocols, person-centered practices, and regulatory requirements.

Identify training needs and coordinate additional training opportunities as necessary. Monitor compliance with mandatory training requirements. Quality Assurance and Compliance Conduct staff observations and quality assurance reviews to evaluate service delivery. Review documentation for completeness, accuracy, and timeliness.

Ensure all required records, notes, medication documentation, and incident-related paperwork are completed appropriately. Monitor compliance with OPWDD regulations, agency policies, and program standards. Identify deficiencies and implement corrective actions as needed. Safety and Emergency Preparedness Conduct unannounced fire drills on evening and overnight shifts in accordance with agency and regulatory requirements.

Ensure staff understand and appropriately implement emergency procedures. Monitor residential environments to ensure safety, cleanliness, and maintenance standards are maintained. Respond to emergencies and incidents as needed and ensure required notifications and reporting are completed. Residential Operations Ensure proper implementation of individualized service plans and support strategies.

Verify completion of assigned household, programmatic, and resident-related duties. Monitor staffing levels and report coverage concerns or scheduling issues. Assist in maintaining continuity of services during staff shortages or emergency situations. Serve as a management resource for staff during evening and overnight operations.

Communication and Reporting Prepare reports regarding site visits, staff observations, fire drills, compliance reviews, and operational concerns. Communicate significant issues to Residential Administrators and leadership staff in a timely manner. Participate in meetings, investigations, and administrative reviews as assigned.

Maintain effective communication with individuals served, families, guardians, and interdisciplinary team members.

Minimum Qualifications

Bachelor's degree in Human Services, Psychology, Social Work, Healthcare Administration, or related field preferred. Minimum of three years of experience working in OPWDD or comparable residential services. Minimum of one year of leadership, supervisory, or senior DSP experience preferred. Knowledge of OPWDD regulations, person-centered practices, and residential service requirements.

Valid driver's license with an acceptable driving record. Ability to work evenings, nights, weekends, and respond to emergencies as required. Required Knowledge, Skills, and Abilities Knowledge of OPWDD regulations and residential service requirements. Strong leadership and staff coaching abilities. Excellent observation, documentation, and organizational skills.

Ability to identify and address compliance concerns. Effective verbal and written communication skills. Ability to manage multiple priorities and work independently. Strong problem-solving and decision-making skills. Ability to respond calmly and effectively in emergency situations. Physical Requirements Ability to travel between residential sites.

Ability to participate in emergency evacuations and safety drills. Ability to remain active and mobile throughout multiple residential locations during assigned shifts. Ability to lift, assist, and support individuals as required by agency policies and individual service needs. This position functions as the agency's primary management presence during evening and overnight hours, ensuring staff accountability, regulatory compliance, operational effectiveness, and the overall health and safety of individuals receiving services.