Customer Service Representative

We are seeking a customer-focused and detail-oriented Customer Service & Sales Support Specialist to support customers, sales, purchasing, and internal teams. This role manages customer orders, product inquiries, account maintenance, sales support, and Business Central system assistance.

Key Responsibilities

Process quotes and orders by phone, email, and online portals. Check pricing, product availability, backorders, and ETAs. Build strong customer relationships and resolve customer concerns. Provide product and technical support, including part cross-referencing and application assistance. Support inside and outside sales teams with customer inquiries, promotions, reports, forecasts, and pricing.

Work with Purchasing to address inventory shortages and customer forecasts. Coordinate with Shipping, Warehouse, Accounting, IT, and other departments to ensure orders are processed accurately and on time. Process RMAs, credit memos, SSRs, and Certificates of Compliance as needed. Maintain customer accounts, contacts, portals, and part information.

Assist with EDI issues and Business Central (BC) testing, troubleshooting, and training. Support customer collections and other team needs as assigned.

Qualifications

Customer service, sales support, or related experience preferred. Strong communication, organization, and problem-solving skills. Ability to multitask and work effectively with customers and internal teams. Strong computer skills; experience with Microsoft Dynamics 365 Business Central is a plus. Experience with ERP systems, EDI, inventory, or technical product support is a plus.