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Lucidya

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Technical Customer Support Specialist

Egypt (Remote)Posted Jun 30, 2026
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About Lucidya

Lucidya is a leading AI-powered Customer Experience Management (CXM) platform in the MENA region, enabling enterprises to understand, engage, and serve customers across digital channels at scale. As we move toward IPO-scale, we are rebuilding parts of our platform to achieve: Extreme reliability (SLO-driven engineering) High-scale distributed processing (billions of data points) AI-native architecture (LLM + real-time intelligence) We don’t optimize for titles, we optimize for impact! Whether you are junior or senior doesn’t matter and what matters is your ability to move faster and think deeper than the average engineer.