Operations Manager - Service & Support

Join Our Team at Hi-Vac! Hi-Vac is seeking an experienced and proactive Operations Manager

• Service & Support to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.

What You'll Do

Lead and manage the daily operations of the service department Hire, train, schedule, and develop service technicians and support staff Implement and refine service procedures, policies, and quality standards Resolve customer issues and ensure top-tier service responsiveness Track key service performance indicators and generate actionable reports Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery Maintain service records, work orders, and customer communication logs Ensure compliance with safety regulations and internal standards Manage service budgets, resource allocation, and cost control Foster a culture of teamwork, accountability, and continuous improvement What We're Looking For: Bachelor’s degree in Business Administration, Engineering, or equivalent experience 5+ years in a service management or supervisory role Proven leadership, coaching, and team-building skills Strong problem-solving and decision-making abilities Proficiency in service management systems, CRM tools, and Microsoft Office Ability to analyze performance data and drive improvements Preferred Qualifications: Relevant industry certifications (e.

g., ASE, HVAC-R, ITIL) Experience with field service operations or customer-facing technical support Background in managing distributed or remote service teams Apply Today If you’re ready to lead a high-performing service team and make an impact at Hi-Vac, apply now to join our mission of delivering best-in-class service across our operations.