Lead Relocation Specialist

General Summary The Lead Relocation Specialist is responsible for leadership, administration, coordination, and oversight of relocation activities and housing transition services for residents affected by public housing redevelopment, rehabilitation, modernization, demolition, or other agency initiatives. The position ensures that affected residents receive appropriate relocation assistance, accurate information, and support in accordance with applicable federal, state, and local regulations, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), when applicable, and U.

S. Department of Housing and Urban Development (HUD) requirements.

Duties and Responsibilities

The Lead Relocation Specialist performs relocation specialist tasks and provides day-to-day leadership and guidance to relocation staff, supports consistent service delivery, monitors performance and workflow, and assists management with program reporting, operational planning, quality assurance, and continuous improvement.

The position supports the planning, implementation, and monitoring of relocation services to facilitate safe, timely, and appropriate housing transitions while minimizing disruption to residents and families. Relocation Program Leadership and Coordination Leads and coordinate day-to-day relocation activities to support timely, organized, and effective housing transitions.

Develops and monitors relocation schedules, work plans, service timelines, and operational priorities. Coordinates relocation activities among residents, relocation staff, property management, landlords, vendors, community partners, and other relevant stakeholders. Monitors relocation requests, household needs, approvals, deadlines, and project milestones to ensure activities progress according to established requirements.

Identifies potential delays, service gaps, scheduling conflicts, and barriers to successful relocation and coordinates appropriate follow-up. Provides guidance to relocation staff regarding established procedures, documentation standards, resident communication, and service coordination. Assists with the development and implementation of standardized relocation procedures, checklists, tracking systems, and workflow practices.

Coordinates with management and other departments to address operational concerns and ensure relocation activities are properly supported. Maintains an organized overview of active relocation cases and communicates progress, outstanding needs, and potential risks to management. Supports the planning and implementation of relocation initiatives, housing transitions, resident moves, and related program activities.

Resident Case Management and Relocation Planning Coordinates and oversees relocation planning for assigned residents and households, taking into consideration household composition, accessibility needs, housing preferences, financial circumstances, and other relevant factors. Assists residents with understanding relocation requirements, timelines, available resources, required documentation, and next steps.

Supports the development and monitoring of individualized relocation plans that identify housing needs, required services, responsibilities, and anticipated completion dates. Reviews resident information and relocation documentation for completeness and follows up on outstanding requirements. Coordinates resident intake, assessments, eligibility documentation, notices, appointments, and other relocation-related processes, as applicable to the assigned program.

Assists residents with identifying appropriate housing options and coordinating housing searches, applications, inspections, lease execution, and move-in arrangements, as applicable. Coordinates reasonable accommodatiosn, accessibility considerations, language assistance, and referrals to appropriate service providers when needed.

Identifies households requiring additional support and coordinates referrals to community resources, social services, transportation assistance, and other available resources. Monitors resident progress throughout the relocation process and follows up on unresolved concerns, missed appointments, incomplete requirements, and other barriers.

Provides timely updates to residents regarding relocation status, scheduling changes, required actions, and available assistance. Promotes resident dignity, privacy, choice, and respectful treatment throughout the relocation process. Escalates complex resident concerns, potential housing instability, disputes, or urgent service needs to the appropriate supervisor or department.

Staff Leadership and Workflow Oversight Provides day-to-day leadership, guidance, and procedural support to relocation specialists and other assigned personnel. Coordinates the distribution of relocation assignments and monitors workload, case progress, and completion of required activities. Reviews staff documentation, case notes, relocation plans, and tracking records for accuracy, completeness, and adherence to established procedures.

Assists staff with resolving routine operational issues and determining appropriate next steps within established program guidelines. Provides coaching and guidance to support consistent service delivery, effective communication, sound documentation practices, and professional resident interactions. Conducts or facilitates case reviews, team meetings, workflow discussions, and operational updates as assigned.

Identifies training needs, recurring process issues, and opportunities to improve staff performance and program effectiveness. Communicates program priorities, procedural changes, deadlines, and operational expectations to assigned staff. Supports onboarding and training of relocation personnel, as applicable. Provides management with updates regarding staffing needs, workload concerns, service delivery issues, and case escalation trends.

Promotes teamwork, accountability, collaboration, and a resident-centered approach to relocation services. Housing Navigation and Vendor Coordination Coordinates with landlords, property managers, housing providers, and community partners to identify suitable housing options for residents. Facilitates communication related to housing availability, applications, leasing requirements, property access, inspections, and move-in schedules, as applicable.

Coordinates with moving companies, transportation providers, storage facilities, utility providers, and other vendors involved in relocation activities. Confirms service arrangements, scheduled dates, delivery requirements, and completion of assigned vendor services. Monitors vendor performance and follows up on service delays, incomplete work, billing concerns, or resident complaints.

Coordinates with internal departments to address maintenance issues, property readiness, unit availability, and other matters that may affect relocation timelines. Assists residents with understanding housing-related documentation, lease requirements, move-in procedures, and other applicable processes. Maintains professional working relationships with housing providers and service partners to support efficient relocation coordination.

Identifies housing access barriers and works with appropriate partners to explore available solutions. Documents housing referrals, vendor communications, service arrangements, and relocation outcomes in accordance with established procedures. Financial Tracking and Expense Management Monitors and tracks relocation-related expenses, including approved moving costs, transportation, storage, utility assistance, and other authorized expenditures.

Maintains accurate expense tracking systems to support budget monitoring, financial reporting, and program accountability. Reviews invoices, receipts, purchase orders, reimbursement requests, and supporting documentation for accuracy and completeness. Verifies that relocation expenses are supported by appropriate documentation, approvals, contracts, and applicable program requirements.

Identifies unusual charges, unsupported expenses, potential budget overruns, and discrepancies and reports them to the appropriate supervisor. Supports the development of cost-effective relocation arrangements while maintaining appropriate service quality and resident needs. Maintains documentation necessary to support financial reviews, audits, reimbursements, and program reporting.

Records Management and Documentation Oversees the maintenance of accurate, complete, and organized relocation records for assigned cases and program activities. Reviews case files, relocation plans, resident notices, eligibility documents, approvals, vendor records, and other required documentation. Ensures relocation activities are documented in applicable case management systems, databases, spreadsheets, and electronic or physical files.

Monitors documentation timeliness and follows up with staff regarding missing, incomplete, inconsistent, or outdated records. Maintains tracking systems for relocation status, household needs, approvals, housing arrangements, expenditures, and case outcomes. Ensures records are filed, retained, and made accessible to authorized personnel in accordance with established Agency requirements.

Supports the preparation of case summaries, relocation reports, management updates, and other operational documents. Maintains appropriate confidentiality and safeguards sensitive resident, financial, property, and Agency information. Identifies documentation deficiencies and coordinates corrective action as appropriate.

Supports the consistent application of documentation standards across relocation activities. Program / Operational Responsibilities Supports the implementation, coordination, and monitoring of relocation programs and related housing services. Translates program objectives and established procedures into day-to-day relocation activities and staff workflows.

Monitors case assignments, service timelines, housing transition progress, outstanding requirements, and relocation outcomes. Coordinates with property management, resident services, finance, maintenance, compliance, and other departments to address relocation needs. Assists management with operational planning, resource allocation, program updates, and identification of service delivery concerns.

Develops and maintains operational tracking tools, procedures, checklists, and reporting systems to support program efficiency. Identifies recurring relocation challenges and recommends practical improvements to procedures, communication, documentation, and service coordination. Supports the implementation of approved policy changes, program modifications, and process improvements.

Participates in departmental meetings, case conferences, planning sessions, and other operational activities as assigned. Provides accurate and timely information to management regarding program activity, relocation progress, service concerns, and performance trends. Performs other related duties as assigned. Compliance & Reporting Ensures relocation activities are conducted in accordance with applicable Agency policies, procedures, program requirements, funding restrictions, and relevant housing regulations.

Monitors compliance with established relocation processes, documentation standards, approval requirements, and service timelines. Reviews assigned case files and supporting records for accuracy, completeness, consistency, and compliance with applicable requirements. Supports preparation of program reports, performance summaries, expenditure reports, case status updates, and other required documentation.

Maintains records necessary to support monitoring, internal reviews, audits, funding requirements, and other compliance activities. Protects confidential and sensitive resident, household, financial, personnel, property, and Agency information. Identifies potential compliance concerns, documentation deficiencies, unauthorized expenditures, and deviations from established procedures and reports them to the appropriate supervisor.

Coordinates corrective actions and follows up on outstanding documentation or compliance issues as directed. Maintains accurate data in applicable program systems to support reliable performance monitoring and reporting. Communicates program requirements and procedural updates to assigned staff to promote consistent implementation.

Supports the timely submission of required reports and documentation in accordance with established deadlines. Escalates unusual circumstances, potential violations, resident safety concerns, and matters requiring management or compliance review. Community Engagement Serves as a primary coordination point for relocation-related communications involving residents, staff, landlords, property managers, vendors, community partners, and service providers.

Establishes and maintains productive working relationships with housing providers, community organizations, and other stakeholders supporting relocation services. Communicates relocation requirements, schedules, documentation needs, service arrangements, and program updates clearly and professionally. Coordinates meetings, appointments, inspections, move-in arrangements, vendor services, and other stakeholder activities as needed.

Responds to resident questions and concerns and works to resolve routine issues within the scope of assigned authority. Facilitates communication among community partners to address scheduling conflicts, housing barriers, service delays, and other relocation-related concerns. Represents Housing Alliance HTX professionally in meetings, site visits, community coordination activities, and other program-related engagements as assigned.

Provides referrals and connects residents with appropriate housing resources and community services when necessary. Uses tact, courtesy, professionalism, cultural awareness, and sound judgment when addressing difficult or sensitive situations. Escalates complaints, disputes, safety concerns, and issues beyond the scope of the position to the appropriate supervisor.

Promotes positive relationships and cooperation among residents, staff, service providers, and community partners. Leadership & Supervision The Lead Relocation Specialist provides day-to-day functional leadership and coordination of relocation activities and may have direct supervisory responsibility for relocation staff, depending on the Agency's organizational structure and assigned authority.

The position is responsible for supporting consistent work practices, coordinating assignments, monitoring case progress, reviewing documentation, providing procedural guidance, and promoting accountability among assigned personnel. When supervisory authority is assigned, the position may assist with performance monitoring, coaching, training, workload management, and staff development in accordance with Agency policies.

The Lead Relocation Specialist is expected to model professional conduct, resident-centered service, effective communication, confidentiality, and compliance with established procedures. The position works collaboratively with management and other departments to address operational concerns, resolve service barriers, and support program objectives.

Supervision Received and Given Reports to the designated program manager, department director, or other assigned supervisor. Receives direction through established Agency policies, procedures, program requirements, performance expectations, and written or oral instructions. Performs assigned responsibilities with general supervision and exercises independent judgment in coordinating routine relocation activities.

Provides day-to-day guidance and coordination to relocation specialists and other assigned personnel. Monitors assigned staff activities, case progress, documentation quality, and completion of required tasks. May participate in staff training, coaching, performance feedback, and workload planning as assigned. Refers complex cases, policy questions, significant resident concerns, unusual expenditures, and matters outside established authority to the appropriate supervisor.

Work may be reviewed for accuracy, timeliness, quality of service, compliance, and achievement of program objectives. Exercises discretion in prioritizing work, coordinating resources, and addressing routine operational challenges within established guidelines. Performs supervisory duties only to the extent authorized by the Agency.

Guidelines The Lead Relocation Specialist performs work in accordance with established Agency policies, relocation procedures, program requirements, housing guidelines, funding restrictions, applicable regulations, case management practices, and approved operational processes. Established policies and procedures provide direction for routine relocation activities, documentation, resident communication, vendor coordination, and financial processing.

The position is expected to interpret and apply established procedures when coordinating cases and providing guidance to assigned staff. Independent judgment is required when prioritizing relocation activities, addressing scheduling conflicts, coordinating services, identifying barriers, and determining appropriate follow-up.

The position must balance resident needs, operational requirements, housing availability, approved budgets, and applicable program restrictions. Complex cases, disputes, policy interpretations, unusual circumstances, and matters outside delegated authority must be referred to management or the appropriate subject matter expert.

The position is expected to maintain confidentiality, exercise sound judgment, and follow Agency protocols when handling sensitive resident and financial information. The Lead Relocation Specialist is responsible for promoting consistent adherence to established guidelines among assigned staff. Complexity The position involves coordinating multiple relocation cases, staff assignments, service providers, housing arrangements, documentation requirements, and financial tracking activities.

Work requires evaluating household needs, assessing competing priorities, monitoring deadlines, and coordinating appropriate resources. The employee must identify and address routine operational challenges while recognizing when complex situations require management intervention. Relocation activities may involve changing schedules, limited housing availability, resident concerns, vendor delays, budget constraints, and competing program requirements.

The position requires the ability to interpret established guidelines, exercise sound judgment, coordinate multiple stakeholders, and maintain accurate records while meeting service expectations Physical Demands The position includes both office-based and field/resident-facing activities. Performs documentation, data collection, and administrative activities in an office setting.

Conducts home visits with resident families. Travels to and from residents' homes and relocation-related activities as necessary. Participates in meetings, workshops, and other resident or departmental activities. The employee must be able to regularly use a computer, keyboard, telephone, and other office equipment, with occasional standing, walking, bending, reaching, and lifting/carrying of office materials or similar items weighing up to 20 pounds.

Work Environment Work is performed in an office environment as well as in the field through home visits and resident-facing activities. The position regularly interacts with residents, employees, community agencies, and members of the public. May participate in workshops, meetings, and other relocation-related activities.

Qualifications, Knowledge & Experience Preferred Associate degree in Public Administration, Social Work, Urban Planning, Business Administration, Housing Management, or a related field or High school diploma or equivalent required with five years (5) years working in case management, public service or relevant experience Experience working for a public housing authority, government agency, or affordable housing organization.

Knowledge of the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), 49 CFR Part 24, and applicable HUD relocation requirements. Experience coordinating relocation with redevelopment, demolition, rehabilitation, or improvement projects General knowledge of social work Knowledge of basic office software and equipment Knowledge of general office practices and procedures Basic office software and equipment Strong communication, organizational, problem-solving, and resident relations skills.

Professional and courteous interaction with residents and stakeholders. Ability to establish and maintain effective working relationships with residents, employees, and community agencies About Us Housing Alliance HTX supports Houston families and individuals by providing quality, affordable housing and access to opportunities that help people move forward.

Our mission is to improve lives through safe, affordable housing while supporting education, workforce growth, and long-term stability. We serve families, seniors, individuals, and people with disabilities offering support, respect, and resources at every stage. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All positions are contingent on passing pre-employment drug screening and background check. The Housing Alliance HTX is an Equal Opportunity Employer and value diversity at all levels of our organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.