Billing Analyst & NOC

Billing Analysis & NOC Specialist – (L1) Billing Analysis & NOC Specialist

• Entry Level (1-3 years)
• 24/7 Operations Role Overview We are seeking a detail-oriented Billing Analysis & Network Operations Center (NOC) L1 Specialist to join our operational team in Hyderabad. In this dual-function role, you will monitor network alarms, handle first-level technical troubleshooting, and conduct precise billing data audits to ensure accurate revenue assurance and seamless service delivery.

Key Responsibilities

Monitor real-time network infrastructure, servers, and service performance via monitoring tools (e.g., Solar. Winds, Nagios, Zabbix). Acknowledge, triage, and categorize incoming incidents and technical alerts. Perform initial L1 troubleshooting using standard operating procedures (SOPs). Escalate unresolved incidents to L2/L3 engineering teams with clear ticket documentation.

Billing Analysis & Data Verification: Analyze Monthly Spend Reports, Invoices, and transactional billing data to identify discrepancies. Perform periodic reconciliation between network usage data and billing engine outputs. Track and resolve billing errors, account discrepancies, and unbilled traffic. Generate weekly and monthly revenue assurance and traffic distribution reports.

Required Skills

& Qualifications Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting. Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments. Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.

Billing Data Knowledge: Foundational proficiency in auditing call records and validating monthly invoice accuracy. Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages. Shift Flexibility: Participate in 24/7 support with other teams across the globe.

Some weekend work may be required.

Education

Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma. Experience: 1–3 years in an L1 NOC, Technical Support, or Telecom Billing/Data Analyst role. Physical Demand & Work Environment Must have the ability to perform office-related tasks, which may include prolonged sitting or standing.

Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.