Coordinator Personal Shopper - instashop

 Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities.  Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance.

 Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand.  Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence.

 Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures.  Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.

 Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.  3–5 years of experience in Operations, Retail, E-commerce, Grocery,  Strong analytical and problem-solving skills.  Excellent communication and stakeholder management skills.  Advanced proficiency in Microsoft Excel  Bility to work in a fast-paced environment and manage multiple priorities.