Job description
Key Responsibilities
- Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems
- Handle customer queries, complaints, and technical issues efficiently
- Log, track, and resolve incidents/tickets within defined SLA timelines
- Escalate unresolved issues to the concerned technical teams
- Maintain records of customer interactions and issue resolutions
- Coordinate with internal teams for timely closure of support requests
- Assist users with software, hardware, login, and application-related issues
- Prepare daily/weekly reports related to support activities and incidents
- Ensure high levels of customer satisfaction and service quality Qualifications
- Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field Requirements Skills Required
- Proficiency in computer operations and MS Office applications
- Good communication and interpersonal skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving skills
- Ability to manage multiple tasks under pressure Benefits Skills Required
- Proficiency in computer operations and MS Office applications
- Good communication and interpersonal skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving skills
- Ability to manage multiple tasks under pressure