Retail and Ticketing Representative

Description Our Company The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary/Objective Retail and Ticketing Representatives are responsible for assisting guests with questions regarding events, shows, and activities in and around Medora. They will need to be competent on several software systems to both sell and collect payment for tickets. Ticketing and Retail Representative must possess excellent communication and trouble-shooting skills to assist guests that need to book complicated orders and to adjust and fix orders that have previously been purchased.

Duties and Responsibilities

Welcome customers and provide friendly, helpful, and professional customer service. Assist guests with the purchase of tickets for ticketed events such as the Medora Musical, concerts, etc. Responsible for running the cash register and ensure proper checkout process is followed Collect payment using the point-of-sale system (POS).

Process returns and exchanges. Assist customers with merchandise questions, product selection, purchasing incentives, promotions, and related retail offerings. Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the gift shop items Support daily store operations, including opening and closing procedures.

Promptly report POS, computer system, inventory, facility, or guest-service concerns to retail management. Notify customers of Medora attractions and inform them how to acquire tickets Maintain clean, organized, and welcoming retail spaces by straightening merchandise, restocking displays, and completing routine cleaning tasks.

Participate in workplace safety meetings, follow established safety practices, and help maintain a safe environment for customers and employees. Perform other related duties as assigned Supervisory Responsibilities

• None.

Requirements

Required Skills/Abilities Excellent verbal communication skills. Reliable, on time, and ready for scheduled shift. Provide outstanding guests and customer service. Ability to solve problems, use good judgment, and respond professionally to customer and operational needs. Previous retail experience desirable. Must be able to operate a POS system, or willing to learn.

Must possess math skills sufficient to make changes for customers quickly and accurately. Must be fluent in English, bilingual a plus.

Education and Experience

Experience in retail, customer service, hospitality, or sales is preferred. Experience operating POS systems. Experience with ticketing systems (Etix) a plus. Position Type/Expected Hours of Work This is a full-time seasonal position. Days and hours of work are varied based on business operations. This position may require availability during evenings, weekends, and holidays based on business operations.

Work Environment This position works in an indoor retail setting within a controlled, temperate environment. They may occasionally work outdoors or in warmer conditions when supporting Medora events, retail activities, or related guest-service needs. The retail environment is guest-facing, fast-paced, and busiest during peak tourism periods.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp.

Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 25 pounds. Must be able to work long hours and available for evenings, weekends, and holidays as required.

AAP/EEO Statement It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities. Our Location TRMF is in Medora, North Dakota, in the heart of the Badlands and near the entrance to Theodore Roosevelt National Park. Located near the North Dakota and Montana border along Interstate 94, Medora offers convenient access to 110 square miles of rugged natural beauty, outdoor recreation, and regional attractions.

Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area. The Life Skills Center serves as TRMF’s central hub of operations and provides a state-of-the-art campus designed to support employee work, learning, wellness, and community.

The facility includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.