Residence Service Staff

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Residential Services:

• Greet residence/Guest Room visitor
• Handle daily mail distribution process.
• Get approval from Operations Coordinator to permitting parents visiting the boarders’ room and monitor the visiting hour.
• Ensure required forms are completed by visiting parents (e.g identifaction, required forms to be completed).
• Handle the request for Game Room usage:
• Equipment shall be kept by Residence Services Staffs
• Ensure boarders records in the log book (before and after borrowing).
• Ensure the equipments permanently located in Games Room and equipment borrowed are completely return in good condition.
• Daily up-date room availability status
• Handle room management and reservation Information & Complaint Services Management:
• Respond to various complains from residence / guest room visitors.
• Communicate courteously with customers by telephone, email, letter and face to face.
• Provide information and advice to customers according services guidelines in the hall of residence.
• Provide announcement and up dated information to residence via letters, pin board.
• Distribute complains to respective area and provide final status information to related customer. Administrative Duties:
• File report on various violation or irregularities (i.e., missing keys, money, guest’s belongings, etc.)
• Keep accurate records of discussions or correspondence with residence/guest room visitors.
• Arrange activity report to coordinator. Improvement Contribution:
• Suggest input and further improvement for the complaint management services enhancement. Other duties:
• Carry out any additional task assigned by the supervisor. General Requirement:
• Minimum Diploma Degree (D3) preferably from any major Work Exposure/ Experience:
• No working experience If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!