Product Manager Payments

Title: Product Manager – Payments Department: Retail Banking Job Overview We are seeking a dynamic and commercially driven Product Manager – Payments to own and grow the Bank's digital payments proposition, including Raast (P2P, P2M, Request-to-Pay), QR Payments, IBFT, Utility Bill Payments, Mobile Top-ups, and Fee Collections.

The role is responsible for driving payment volumes, revenue growth, customer adoption, and seamless payment experiences while ensuring compliance with SBP regulations and Shariah requirements.

Key Responsibilities

Develop and execute the payments product strategy and roadmap across Raast, QR Payments, IBFT, Bill Payments, Mobile Top-ups, and Collections. Own the Payments business P&L, including payments transaction volumes, fee and commission income, and related switch/aggregator costs within the approved budget. Own the end-to-end product lifecycle, including business cases, product requirements, UAT, go-live, and post-launch reviews.

Lead integrations with Raast, 1LINK, billers, aggregators, payment gateways, and fintech partners in coordination with Technology teams. Design seamless digital payment journeys, transaction flows, alerts, limits, and failed transaction handling mechanisms. Expand merchant, biller, QR, and collection partner coverage to increase transaction volumes and customer adoption.

Develop pricing strategies and business cases in collaboration with Finance and monitor revenue, costs, and profitability against budget. Manage relationships, commercial arrangements, and SLAs with 1LINK, aggregators, payment gateways, and fintech partners. Ensure compliance with SBP regulations, Raast/1LINK operating rules, and Shariah guidelines while implementing fraud controls with Risk and Information Security teams.

Monitor payment success rates, uptime, customer complaints, reconciliation breaks, and operational performance, driving root-cause resolution where required. Track and report key payments KPIs including active payers, transaction volume, transaction value, revenue, profitability, and customer adoption metrics. Experience Required 5+ years of experience in Banking, Payments, Fintech, or Financial Services.

At least 2 years of experience in Digital Payments Product Management, Product Implementation, or Payments Strategy. Proven experience managing payment integrations and customer-facing payment products. Exposure to card products and digital payment ecosystems will be preferred. Educational Background Required Bachelor’s degree in Business Administration, Finance, Computer Science, or a related discipline.

Master’s degree will be an added advantage. Skills & Competencies Payments Product Management Product P&L Management Revenue Growth & Profitability Management Pricing Strategy & Commercial Management Payment Rails & Integrations Raast, IBFT, QR & Bill Payments Product Lifecycle Management Payment Messaging & API Integrations Commercial & Data Analysis Regulatory & Shariah Compliance Implementation & UAT Management Vendor & Partner Management Raqami Bank is an equal opportunity employer.

We welcome applications from all qualified individuals, including Persons with Disabilities (PWDs), and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed. Last date to apply: October 30, 2026