General Manager

General Manager at Hilton Garden Inn, Stoke on Trent At Hilton Garden Inn, Stoke on Trent and part of RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!

At RBH, we don’t just offer jobs, we offer opportunities to grow, succeed, and be part of a team that’s redefining what it means to work in hospitality. Join us and discover why our people are at the heart of everything we do. Be part of something extraordinary! RBH is delighted to be recruiting a General Manager to join Hilton Garden Inn, Stoke on Trent .

We are within a half mile of the Cultural Quarter, home to The Regent Theatre, Potteries Museum and Art Gallery, and Potteries Shopping Centre. Stoke Rail Station, Waterworld, and Stoke Ski Centre are a mile away. Trentham Monkey Forest, Trentham Gardens, and Bet 365 Stadium are within 15 minutes. With its proximity to Alton Towers, it is also a great base to explore the wider local area.

Enjoy our fitness centre, restaurant, and free Wi Fi. With modern accommodation, meeting facilities, and a focus on delivering a great guest experience, the hotel offers significant opportunities for a General Manager to drive commercial performance, team engagement, and guest satisfaction. Your Impact As General Manager, you will: Drive operational excellence to ensure the hotel consistently delivers outstanding financial, operational, and guest satisfaction results.

Act as the brand ambassador , ensuring the property aligns with Holiday Inn Express’s renowned global standards. Oversee recruitment, onboarding, and leadership of a high-performing team to deliver exceptional guest experiences. Create a culture of learning and development , building engagement and growth across all team members.

Lead commercial and operational strategies to maximize revenue, profitability, and market share in a competitive environment. Oversee guest feedback and ensure the hotel achieves and maintains high satisfaction scores. Ensure compliance with legal, brand, and health and safety standards, always prioritizing the well-being of guests and staff.

Build strong relationships with local stakeholders and businesses. Collaborate with the wider RBH team to share best practices, implement company initiatives, and stay ahead of industry trends.

About You

You’ll be a seasoned hospitality professional with: Proven experience as a General Manager or Deputy General Manager preferably within a branded hotel. A strong commercial mindset and a track record of driving revenue and managing budgets effectively. Expertise in hotel operations , including rooms and F&B offerings. Exceptional leadership and communication skills to inspire and develop a diverse team.

A passion for delivering outstanding guest experiences and consistently exceeding expectations. Strong stakeholder management skills and the ability to build effective partnerships with the community. Flexibility, resilience, and adaptability in a fast-paced, competitive environment. Familiarity with Hilton systems and processes is highly desirable.

Why You’ll Love This Role If you are a dynamic leader with a passion for hospitality, this is your opportunity to shape the continued success of the Hilton Garden Inn, Stoke on Trent Working with RBH and Hilton you’ll have access to a world of resources, support, and career development opportunities.

Benefits

You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends & family. An extra day's holiday for your birthday. Enhanced Maternity, Adoption & Shared Parental Leave. 30% F&B discount at RBH hotels. Refer a Friend scheme (earn £250 for each referral up to 5 referrals).

Flexible working arrangements. Stream – choose how and when you get paid. Life Insurance. Employee Assistance Programme. Social and wellness events and activities all year round. Free meals on duty, saving you over £1000 per year. And much, much more! Equal Opportunities RBH Hospitality Management is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.