Microsoft 365 Systems Administrator/Analyst - 1744

Job Details: Job Location: Temple Main

• Temple, TX, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: Undisclosed, Travel Percentage: Up to 10%, Job Shift: Day, Minimum Starting Hourly Rate: $33.50 Maximum Starting Hourly Rate
• Dependent on Qualifications Benefits Health Dental Vision Life Insurance Generous Paid Time Off - 9.23 hrs per pay period 10 Observed Company Paid Holidays 8 Hours Annual Volunteer Time Off Retirement Plan w/ 6% Employer Contribution Employee Assistance Program This is a 100% on-site position located in Temple, TX GENERAL DESCRIPTION Performs highly complex (senior-level) computer systems analysis work. Work involves planning and analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. May assign and/or supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A. Microsoft 365 Systems Administration — 50% Administers and maintains the Microsoft 365 tenant and related cloud services, including Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, and applicable Microsoft Defender services. Creates, modifies, disables, and reviews user accounts, groups, licenses, administrative roles, shared mailboxes, distribution lists, Teams, and SharePoint permissions in accordance with approved access procedures.

Defines and manages user, device, and application roles and access privileges; supports multifactor authentication, Conditional Access, identity protection, and privileged-access controls to prevent unauthorized access. Configures and maintains Microsoft 365 security, compliance, retention, data loss prevention, auditing, mail-flow, anti-spam, anti-phishing, and endpoint-management settings as assigned.

Monitors Microsoft service health, system availability, capacity, licensing, security alerts, and administrative audit logs; investigates issues and coordinates remediation or escalation. Installs, configures, maintains, and administers servers, operating systems, applications, endpoints, and supporting components within the position's assigned scope.

Troubleshoots and resolves complex issues involving computer systems, Microsoft services, hardware, software, networking, identity, access, and endpoint configuration; responds to incidents and service requests and documents root causes and corrective actions. Determines operational, technical, security, and support requirements for assigned Microsoft 365 services, systems, endpoints, and related technology infrastructure.

Develops and maintains Power. Shell scripts and other approved automation routines for repeatable administration, reporting, configuration, and account-management tasks. Analyzes assigned systems and cloud services to identify backup, recovery, continuity, and restoration requirements; develops and maintains related procedures and participates in recovery and restoration testing.

Evaluates software, hardware, Microsoft 365, operating-system, and application upgrades; recommends appropriate action and coordinates approved installations, upgrades, changes, and migrations. Supports information-systems security administration and works with the IT Director and security personnel to implement Center policies, technical controls, and corrective actions.

Prepares and maintains operating procedures, configuration records, standards, inventories, diagrams, and troubleshooting documentation for assigned systems. Coordinates with Microsoft, service providers, vendors, and other IT personnel to resolve complex service, licensing, integration, and support issues. B. Systems Analysis and Improvement — 40% Conducts systems studies and analyses and prepares findings, recommendations, and implementation guidance; defines complex system and operational problems and develops appropriate solutions.

Analyzes and tests new or existing procedures, information systems, applications, integrations, and utility programs for efficiency, effectiveness, security, and alignment with user requirements. Works with departments and users to identify needs, define system scope, document business and technical requirements, and translate requirements into functional specifications.

Defines data, input, output, interface, workflow, and documentation requirements for new or revised systems and applications. Defines system goals and develops flowcharts, diagrams, process maps, and other functional and technical documentation describing logical and operational requirements. Assists with cost-benefit and return-on-investment analyses to support decisions regarding system modifications, licensing, upgrades, and implementations.

Develops test plans; coordinates user-acceptance, regression, security, and implementation testing; documents results and ensures critical requirements are met. Assesses system capabilities, limitations, performance indicators, workflows, schedules, and integration dependencies and recommends improvements. May develop or modify approved scripts, integrations, automation routines, or other technology solutions to support system and business requirements.

Designs, develops, modifies, integrates, tests, implements, and maintains new or revised systems, applications, and technology solutions to meet operational needs, improve workflow, strengthen controls, and increase operational efficiency. C. Center-Wide and Shared Responsibilities — 10% Provides technical guidance, work direction, knowledge transfer, and cross-training to other Information Technology staff as assigned.

Maintains compliance with required Center training and completes professional development, continuing education, and cross-training necessary to maintain technical competency. Demonstrates high ethical standards, trustworthiness, and personal integrity. Maintains regular attendance, dependability, and promptness during established or agreed-upon work hours to support consistent business operations.

Travels within the Center's catchment area as required to perform assigned responsibilities. Performs related work as assigned. GENERAL QUALIFICATIONS Experience and Education High school diploma or equivalent is required. Experience in Microsoft 365 administration, systems administration, systems analysis, systems design, or closely related information technology work.

Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field is preferred. Preferred Technical Experience and Credentials Hands-on experience administering Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Microsoft Defender, and Power.

Shell. Experience with identity and access management, multifactor authentication, Conditional Access, endpoint management, security and compliance controls, data retention, data loss prevention, and audit logging. Microsoft role-based certifications, such as Microsoft 365 Administrator, Identity and Access Administrator, Endpoint Administrator, Security Operations Analyst, or equivalent current credentials, are preferred but not required unless designated by the Center.

Knowledge/Skills/Abilities Central Counties Services incorporates principles of trauma-informed care, including cultural sensitivity, in all areas of service delivery. This position is responsible for learning about and implementing trauma-informed practices within the scope of its work. Knowledge of systems administration, Microsoft 365 architecture and administration, identity and access management, computer hardware and software, operating systems and applications, scripting and automation, cloud services, networking fundamentals, cybersecurity administration, backup and recovery, and applicable privacy, security, and records-retention requirements.

Skill in gathering and documenting requirements; analyzing and resolving complex technical and system issues; configuring, testing, implementing, and troubleshooting systems; and using Microsoft administrative portals, monitoring tools, and Power. Shell. Ability to analyze systems, workflows, and procedures; develop and evaluate alternatives; write and revise standards and procedures; manage multiple projects and priorities; and communicate technical information effectively.

Ability to protect confidential information and apply the principle of least privilege when administering systems that store, transmit, or provide access to protected health information or other sensitive Center information. Relationship Skills Ability to communicate effectively, both verbally and in writing, including communicating technical information clearly to individuals with varying levels of technical knowledge.

Work behavior must be consistent with the Center's values and policies and procedures and contribute to an environment of problem solving, trust, teamwork, conflict resolution, and customer service. Ability to organize and prioritize work, manage multiple assignments, and complete tasks effectively and efficiently with limited supervision.

Ability to interact professionally and work cooperatively with supervisors, coworkers, individuals served, vendors, and other internal and external stakeholders. Ability to establish and maintain effective working relationships using tact, courtesy, sound judgment, and a customer-service approach. Ability to maintain professional conduct when representing the Center.

Additional Requirements Must have and maintain a valid drivers’ license with an acceptable driving record. Regular attendance, dependability, and reliability are essential to supporting business operations and meeting departmental service needs. WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS This position requires the ability to: Sit, stand, and walk for extended periods of time.

See, hear, and communicate effectively to perform job duties. Use a computer, telephone, and standard office equipment for prolonged periods. Perform repetitive tasks such as typing, keyboarding, and data entry. Lift, carry, or otherwise move items weighing up to 15 pounds, with or without reasonable accommodation. Interact frequently with staff, vendors, and others in a professional and customer-focused manner.

Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

Work in an environment with frequent interruptions and changing priorities. AT-WILL EMPLOYMENT STATEMENT Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law.

Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment. EQUAL OPPORTUNITY EMPLOYER Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

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