IT Support Engineer Melbourne

Position: IT & AV Support Technician Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179 systems. Go is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service.

You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities

(but not limited): Provide Level 2 desktop support at client’s office Provide helpdesk and remote support for IT and AV equipment Complete project tasks as instructed by the client Occasional after-hours work with appropriate compensation Requirements: Pro-active, customer focused, and comfortable dealing with end users directly Able to describe issues clearly to end users and client management, and report on results effectively 2+ years experience in IT helpdesk role or technical support role Comfortable working in a team Microsoft MCP certification preferred Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc Experience with AV systems and providing meeting support Experience with helpdesk ticketing systems including Service.

Now Diploma/Degree in Computer Science/Information Technology is preferred but not essential About Us: systems. Go is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.