Service Advisor

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

We are looking for a Full-Time Service Writer & Warranty Administrator to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Marina at our Meredith, NH location.

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Position Overview

The Service Writer & Warranty Administrator will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats

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Primary Responsibilities · Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate.

· Consult and sell services that are applicable to the type of boat and customer’s needs.

· Provide customers with a schedule of work, updates, and any changes that may occur.

· Coordinate with customers on transportation of their boat.

· Communicate with technicians to inform customers of the best remedies to properly repair their vessel.

· Locate, order, and input parts for customer units based on technicians' notes and diagnosis.

· Finalize and invoice work orders.

· Ensure each customer has a positive service experience.

· Spend quality time building a relationship with the customer.

· Follow up after work is complete.

· Work with vendors to process Warranty claims.

· Perform other duties as assigned.

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Required Qualifications

· A minimum of 2 years marine service writer experience, preferred

· Excellent customer service and phone skills are a must.

· Must have superior selling skills and knowledge of how to cross-sell products and services.

· Ability to work under pressure in a fast-paced environment.

· Problem solving skills.

· Marine parts and services knowledge is a must.

· Experience with Lightspeed EVO, preferred.

· Intermediate computer skills.

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Physical Requirements

· Ability to work in an active, fast-paced service environment. · Ability to sit or stand for extended periods of time.

· Must be able to work in various weather conditions.

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Education, Licensing & Skills · High School diploma or equivalent, required. · Valid Driver’s License, required. · Boater’s License, preferred.

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Work Schedule

· Monday–Friday + Weekends (5 days per week) · Monday–Friday schedule during off-peak season · Flexible scheduling

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Wages, Compensation and Benefits

· Salaried Position

· Bonus and Commission opportunities available.

· Benefits:

Health, Dental and Vision Insurance

Paid Time Off

Employee Discounts

Growth Opportunities