Application Support Engineer (L2 Support)

Role Overview We are seeking an Application Support Engineer with expertise in Microsoft Power Platform and Azure technologies to provide Level 2 production support, troubleshoot complex application issues, and implement low-to-medium complexity enhancements.

Key Responsibilities

Investigate and resolve complex application and integration issues. Perform root cause analysis across Power Apps, Power Pages, Dataverse, Azure Functions, APIs, and third-party integrations. Troubleshoot workflow failures, business rule issues, and performance bottlenecks. Implement configuration changes and minor code enhancements.

Support application deployments, environment management, and controlled data fixes. Collaborate with infrastructure, security, business, and vendor teams. Create and maintain knowledge base articles, runbooks, and support documentation. Identify recurring issues and recommend preventive measures. Required Technical Skills Microsoft Power Apps Power Pages Power Automate Dataverse Azure Functions REST API Integrations Power Fx Application Troubleshooting & Root Cause Analysis Preferred Skills SQL Server Azure Monitoring/Application Insights ITIL Change & Incident Management Experience supporting enterprise or business-critical applications Qualifications Bachelor's degree in Computer Science, IT, or related discipline.

4+ years of experience in Application Support, Production Support, or Technical Operations. NOTE- ROTATIONAL SHIFT Requirements A candidate should ideally have all 8 core technical skills : ✅ Power Apps ✅ Power Pages ✅ Power Automate ✅ Dataverse ✅ Azure Functions ✅ REST API Integrations ✅ Power Fx ✅ Application Troubleshooting + RCA And additionally: ✅ 4+ years Application/Production Support experience ✅ L2 production support experience ✅ Complex issue investigation and resolution ✅ Workflow/integration troubleshooting ✅ Production deployment/environment support ✅ Configuration changes/minor enhancements ✅ Controlled production data fixes ✅ Good stakeholder communication Recruiter Screening Priority Tier 1 – Non-negotiable Power Apps + Power Pages + Power Automate + Dataverse + Azure Functions + REST APIs + Power Fx + L2 Application Support/RCA Tier 2 – Strongly Preferred Azure Application Insights/Monitoring + SQL Server + Deployment/Environment Management + ITIL Tier 3 – Supporting Skills Knowledge Base + Runbooks + Vendor Management + Enterprise Application Support Important Profile Filtering Rule Do not shortlist a candidate only because they are a Power Platform Developer.

The profile should demonstrate production/application support responsibilities , such as: Production incident troubleshooting L2 support RCA Power Automate flow failures Power Apps/Power Pages issues Dataverse issues API/integration failures Azure Function troubleshooting Monitoring/log analysis Production deployments Defect fixes and minor enhancements