Supervisor, Card Services

Supervisor, Card Services Location: Rome, NY (Hybrid) Status: Full Time Compensation: $30.07/hr - $37.59/hr, actual rates will depend on experience. The Opportunity

• Supervisor, Card Services AmeriCU Credit Union is seeking a Supervisor, Card Services to lead the daily operations of our Card Services team. This role oversees credit and debit card services, develops and supports employees, resolves complex cardholder issues, and identifies opportunities to improve processes and the member experience. What You’ll Do as a Supervisor of Card Services Team Leadership Supervise, coach, and develop Card Services employees. Monitor workloads, performance, service levels, and deadlines. Foster a positive, accountable, and engaging team environment. Card Operations Oversee daily credit and debit card operations and card issuance. Manage card settlements, postings, Salesforce tickets, cardholder issues, and GL balancing. Partner with card vendors to resolve processing, network, and operational issues. Member & Operational Support Serve as an escalation point for complex cardholder concerns. Deliver timely, professional, and member-focused solutions. Identify opportunities to improve processes, workflows, and automation. Maintain knowledge of applicable state and federal card regulations. Who Are We? AmeriCU is a not‑for‑profit credit union based in Rome, NY with assets in excess of $3.0 billion and serving more than 200,000 members across Central New York, the United States, and beyond. For over 75 years, we have been committed to our members, our employees, and our communities. In 2026, AmeriCU was once again recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the best credit unions in the United States to work for. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans Paid Holidays Paid Time off – Vacation, Personal or Sick and Birthday Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability – at no cost to you! Get to know us more by clicking on the links below. See why YOU should choose AmeriCU! https://www.americu.org/in-our-community/ https://www.americu.org/why-americu/