Clinical Program Director - Crisis Response Services

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.

As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. The Clinical Director is a key leader in FBH working closely with the Chief Clinical Officer and Chief Operating Officer to develop and implement treatment programs for adults and/or children/adolescents within available resources.

The Program Director monitors all assigned programs to ensure quality of care, efficiency and effectiveness, program performance, productivity and compliance with any accreditation standards, all applicable laws, rules, regulations and FBH policies and procedures. Participates in FBH Leadership team for executive management as part of overall FBH administration, program development and planning.

Ensures that all clients receive appropriate and timely services in accordance with their needs and FBH resources. Ensures the greatest possible continuity and coordination of care among service providers internally and with other community providers. Ensures services are provided in accordance with current FBH managed care principles and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Administrative/Operations Plan, organize and implement services in correlation with the Mission, Vision, Principles of Care, and Management Principles of FBH. Promote and sustain initiatives promoted by the agency such as Trauma Informed Care, Person Centered Recovery Planning, Motivational Interviewing, etc.

Provide leadership and strategic direction for service development and implementation of initiatives. Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, agency initiatives, task groups, committees, consultations, mentoring or training responsibilities.

Ensure all contract requirements, including performance outcomes, are met for every assigned program. Participate in state-wide initiatives as directed by the Sr. Director and/or COO. Ensure compliance with the Revised Code of Washington (RCW), Washington Administrative Code (WAC), and all other laws, rules, regulations, and policies and procedures as it relates to the provision of services.

Work to ensure that services are delivered in a manner that meets qualitative and quantitative standards of the agency and applicable licensing or regulatory bodies. Promote collaboration and build relationships with key community partners. Manage community concerns as a priority with a goal towards program improvement, staff development, and community education.

Convene/chair weekly management meetings. Coordinate Clinical staff meeting schedule/agenda. Coordinate supervisory coverage and back-up. Participate in media related requests and activities as directed. Act on behalf of the Sr. Director and/or Chief Clinical Officer as requested. Other duties as assigned. Management of Assigned Programs Ensure clients receive timely access to services while maximizing coordination of care between service providers within and outside of FBH.

Ensure timely submission of services, authorizations/reauthorizations and other reports. Ensure services are provided in accordance with current FBH policies and procedures. Ensure direct service requirements are met by clinicians, if applicable. Maintain data that is reviewed with the Sr. Director on a regular basis to support the performance objectives of each assigned program.

Analyze data regarding the performance of all program areas for the purpose of conducting a needs assessment and gap analysis to identify opportunities for improvement. In collaboration with appropriate staff and community partners, advises Sr. Director on all issues related to service provision and program development.

Responsible for all assigned program personnel management activities, including overseeing the day-to-day operations at all assigned locations. Promote and sustain the use of evidenced based/promising practices and the clinician model Track hospitalizations of enrolled clients facilitate processes related to coordination of hospital discharges and assist in addressing challenges that may arise related to these, if applicable.

Serve as primary liaison with LRA monitoring staff, DCRs and Court Evaluator with regard to requirements and processes pertaining to clients on court-ordered LRA’s, and assure that necessary tasks and processes related to services to clients on LRA’s are tracked and adhered to within the agency, as applicable. Ensure equal opportunity for all assigned staff with regard to work assignments, training, promotions and other conditions and privileges of employment.

Participate in peer review, supervision, intake and diagnostic staffing, in-house educational and administrative meetings as directed. Develop, maintain and enhance whenever possible referral sources with appropriate agencies and ensure FBH’s working relationships in the community are positive and effective. Management of Personnel Conduct applicant interviews, screening, and request for hire.

Responsible for overseeing new employee training within the assigned programs and ensure training plans are attended to for the purpose of staff development. Responsible for timely performance appraisal, employee development, and corrective action of assigned employees in coordination with the Sr. Director and CHRO. Provide both regularly scheduled and as-needed supervision and provide consultation to supervisees as necessary.

Identify, provide or ensure assigned staff have access to required clinical and administrative supervision and training or secure such training. Ensure FBH charting requirements, correspondence, Dayforce or its successor, and other paperwork in a complete and timely manner by staff. Ensure all staff are trained and certified, as appropriate for each program.

QUALIFIED APPLICANTS WILL HAVE: Master's degree in behavioral health is required. Active Washington State Department of Health Licensure for one of the following licenses: Licensed Mental Health Counselor (LMHC), OR Licensed Independent Clinical Social Worker (LICSW), OR Licensed Marriage and Family Therapist (LMFT) Must have at least seven years' experience providing direct treatment services in behavioral health care with children, families and adults suffering from serious emotional problems, mental illness and/or co-occurring alcohol and substance abuse.

Four years' progressive experience in mental health program administration with demonstrated leadership ability and strong supervision and management skills. Must have a broad range of experience and/or knowledge of issues related to providing clinical services to children and their families, and adults in a community mental health setting and clinical program development for these populations.

Knowledge base should include service delivery approaches for children and their families and adults, including evidence-based and promising practices and progressive approaches to case management and intervention that is integrated across mental and physical health and substance use disorder treatment systems. Knowledge base should include managed behavioral health care systems and service management; intervention approaches related to vocational and rehabilitation /recovery needs for adults with severe and persistent mental illness and children/youth with a serious emotional disturbance.

For Director of CORE Crisis Services Continuum, CORE Response, Stabilization and Evaluation Services Department: Demonstrated knowledge of RCW 71.05 and RCW 71.34, RCW 9.41.040, and RCW 10.77. Experience as a Designated Crisis Responder (DCR) and/or Co-Responder preferred. Experience working collaboratively with courts, corrections, law enforcement, public defenders, prosecutors, healthcare systems, and other criminal legal systems and community partners preferred.

Must have experience in writing grants, requests for proposal/information, program development, policies and procedures or other documents related to the provision of clinical care. Capacity to work cooperatively, independently and creatively in order to accomplish assigned responsibilities. Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision.

Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community. Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged. Must be computer literate with experience in Microsoft operating systems. Experience with electronic health records and reporting preferred.

PHYSICAL, SENSORY & ENVIRONMENTAL: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.

May be required to lift 10 - 20 pounds. Work may be performed out of office and travel may be needed to outside areas. Blood-borne Pathogen Category III

• No exposure to blood-borne pathogens.

PAY RANGE

( Salary/Exempt): $118,389.72 - $144,232.64 All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay is $118,389.72. Our Benefits and Perks are Amazing! WE BELIEVE IN WORK LIFE BALANCE: Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!

Sick Leave – Extended Sick Leave and Paid Sick and Safe Time. Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS

www.fbhwa.org/careers/benefits Medical, Dental and Vision Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match. Flexible Spending Accounts Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS: www.fbhwa.org/careers/perks Signing Bonus! No-cost licensure supervision for those pursuing clinical licensure. Federal and State Loan Forgiveness Program for qualifying Programs. Reimbursement of License/Certification application fee that is required for the position. Free Employee Assistance Program Staff Discounts at various FBH partners throughout Spokane!

Benefits

described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.