360 Mechanical Service Advisor

About the Role

Service. Up Mechanical Service Advisors are the bridge between fleets and repair shops. From diagnosing needs to final documentation, we oversee the entire repair process with precision and transparency, ensuring every job is done right, on time, and at the right price. Our mechanical know-how builds trust, service keeps fleets loyal, and together we fuel customer satisfaction, repeat business, and company growth.

What You'll Do

Be the customers advocate to ensure proper repairs Guide shops through repair process Document and communicate all information What You'll Bring: Attention to detail Passion for learning 2-5 years of SA experience Experience in multiple estimating softwares and communication platforms FMC experience (preferred but not required) Why You’ll Love Working Here: We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries .

If that sounds like you, you’ll fit right in What We Offer: Competitive pay with equity Medical, dental, and vision coverage Flexible PTO and company holidays Remote-friendly setup with home office support Learning and development budget Wellness stipend to support your health and well-being Paid parental leave Benefits may vary by location and role.

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team. Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.

About Service. Up: Service. Up is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers. Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road.

By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly. As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding , we're leading this transformation. Join us and help shape the future of vehicle repair.