EAP Counselor

The Office of Labor Relations (OLR) represents the mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990).

Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Medicare Part B Reimbursement and Pre-Tax Benefits & Citywide Programs including the Deferred Compensation Plan and NYCE IRA. In addition to negotiating collective bargaining agreements, OLR serves as a resource to agencies with regard to workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs.

The staff at OLR assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters while also negotiating collective bargaining agreements with the City's 149 bargaining units.

Justification of Duties: The City as an employer has long recognized the personal issues such as mental health issues, substance abuse, and trauma that impact NYC employees. Over decades, unions and agencies developed EAPs to help employees and their families resolve issues that adversely affect their personal and professional lives.

Today, OLR manages the NYC EAP which serves most NYC Mayoral agencies, NYCHA, H+H and DOE and includes a tailored program with dedicated staff for ACS’s Division of Child Protection. In 2025, EAP served over 26,000 clients. Currently NYC EAP has 14 EAP Counselors on staff but will have only 12 EAP Counselors as of 08/01/2026 and would benefit from filling the vacant Community Coordinator lines so that the EAP can continue to carry out all clinical and psychoeducation services to all NYC agencies, employees, and their family members.

In addition to delivering mental health counseling, these counselors will develop material for groups/workshops/presentations to be used with staff and clients. The counselors will assist with the development and maintenance of EAP resources for all EAP requested services. Counselors may be stationed at H+H facilities upon request to provide direct services onsite to H+H staff one day per week.

Job Summary

The New York City EAP is a confidential, problem-solving program available to all New York City non–uniformed employees and their dependents in addition to the Department of Education (DOE), NYC Health + Hospitals (H+H), Department of Correction (DOC) and New York City Housing Authority (NYCHA). The NYC EAP was created to act as a helping hand for NYC employees and their families.

It is of utmost importance that NYC employees receive the mental, emotional, and social resources they need to feel healthy and supported in their work. In addition to delivering mental health counseling, these counselors will develop material for groups/workshops/presentations to be used with staff and clients. The counselors will assist with the development and maintenance of EAP resources for all EAP requested services.

Counselors may be stationed at H+H facilities upon request to provide direct services onsite to H+H staff one day per week. EAP Counselor’s Duties and Responsibilities

• Provide services to clients including conducting intakes, formulating assessments and treatment plans and providing case management and follow up.
• Interface with insurance carriers and treatment providers to facilitate optimum benefit usage and treatment delivery and preserve confidentiality for clients.
• Interface with agency units to facilitate accountability to employer agency, protect confidentiality and report on compliance in cases where disciplinary stipulations are in effect.
• Create and maintain confidential case records.
• Provide consultation to supervisors and agency units on management of employees whose problems are affecting their job performance.
• Participate in clinical and administrative meetings and in-service training.
• Develop and maintain updated information on community resources.
• Contribute to development and delivery of outreach programs. COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3.

Education

and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.