Courtesy Clerk

We are looking for a dependable, guest-focused Courtesy Clerk to join our team at Hen House. In this role, you'll help create a smooth, convenient, and welcoming shopping experience by supporting front-end operations, assisting guests with their purchases, and keeping the store clean, safe, and organized.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

This is a great fit for someone who enjoys staying active, working with people, and taking pride in keeping the store running smoothly while delivering helpful, attentive service.

Key Responsibilities & Job Duties

• Provide friendly, helpful, and respectful guest service at all times to ensure a positive shopping experience and encourage repeat visits

• Assist guests with bagging groceries and offer carryout service to enhance convenience and satisfaction

• Retrieve shopping carts from the parking lot and maintain a safe, clean, and organized exterior area

• Help keep store entrances, checkout areas, and common spaces clean, clear, and welcoming

• Support front-end operations by assisting cashiers and responding to guest needs promptly

• Stock, rotate, and face products as needed to support store presentation and product availability

• Maintain a clean, organized, and safe work environment throughout the store

• Follow all workplace safety, sanitation, and company standards

• Develop basic knowledge of store products, locations, and services to better assist guests

• Monitor store conditions and report any safety, cleanliness, or product concerns to leadership

• Communicate clearly and respectfully with teammates and leadership to support efficient operations

• Collaborate across departments to support overall store performance and guest satisfaction

• Adhere to all company policies and procedures, including attendance, conduct, and dress code standards

• Support loss prevention efforts by staying alert and following proper procedures

• Participate in required trainings and continuous learning opportunities

• Remain productive during slower periods by cleaning, organizing, restocking, or supporting other departments

• Other job duties as assigned

Minimum Qualifications

• Required: High school diploma, GED, or equivalent work experience

• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays

• Preferred: Experience in grocery, retail, or customer service environments