DA Manager - APS

The Disbursement Account (D/A) Manager is responsible for leading and managing all departmental activities related to the accurate and timely issuance of D/As. This role ensures operational efficiency by optimizing workflows, enforcing company policies and accounting procedures, and supporting a high-performing team. The D/A Manager actively monitors billing operations, drives process improvements, and collaborates with internal and external stakeholders to resolve discrepancies and enhance turnaround times.

Through effective leadership, staff development, and continuous analysis of department performance, this role plays a key part in maintaining compliance, improving accuracy, and supporting the organization's financial goals. Specific Essential Job Duties Lead and manage all departmental activities, including planning workload and workflow to optimize efficiency, ensuring adherence to company policies and deadlines.

Oversee recruitment, onboarding, performance management, KPI development with senior management, and staffing decisions such as hiring, termination, vacation and payroll approvals, and timecard reviews. Supervise, train, and support D/A staff, ensuring a comprehensive understanding and consistent application of company policies and accounting procedures.

Organize and lead regular team meetings to reinforce compliance, communicate updates, and address ongoing operational matters. Provide troubleshooting guidance to resolve operational issues promptly. Analyze departmental operations to identify inefficiencies and implement process improvements that enhance accuracy and productivity.

Develop and maintain training materials and procedures to uphold best practices and ensure compliance. Oversee daily rendering, billing, and issuance of D/As, ensuring accuracy and timeliness across all processes. Monitor and manage D/A corrections and clerical errors, proactively identifying and addressing problem areas.

Collaborate with Port offices, Principals, and internal departments to resolve billing discrepancies, research and resolve problem accounts, and ensure prompt action on D/A problem responses. Investigate and resolve CTM/US billing discrepancies to ensure accurate payment processing. Prepare and deliver monthly reports for internal stakeholders and leadership to provide insights into departmental performance and operational issues.

Respond to principal and customer inquiries and complaints, proactively resolving potential issues to maintain positive relationships. Perform additional duties as assigned to support department and organizational goals.

Qualifications

& Requirements Education / Experience: Bachelor’s degree in accounting, Finance, Business, or a related field preferred. Minimum of 5 years of verifiable experience in an accounting environment, or an equivalent combination of education and experience. Direct experience with invoicing processes; shipping industry experience preferred.

Competencies: Demonstrated leadership skills with the ability to effectively manage teams and departmental operations. Proficient in reading, interpreting, and applying financial reports, procedure manuals, and operational guidelines. Strong analytical skills with the ability to organize, interpret, and present numerical data using spreadsheets, tables, and forms.

Advanced proficiency in Microsoft Office Suite, with intermediate to advanced Excel skills. Hands-on experience with accounting software applications; ability to adapt quickly to new systems. Excellent verbal and written communication skills, with the ability to interact effectively with upper management, cross-functional teams, and various stakeholders.

Strong time management skills and ability to prioritize tasks to meet tight deadlines in a fast-paced environment. Customer-focused mindset with a commitment to providing exceptional service. Working Conditions This position is based in a professional office environment and requires prolonged periods of sitting and working at a computer.

Work is typically performed in a climate-controlled setting with standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional lifting of office supplies or documents weighing up to 25 pounds may be required. Minimal exposure to physical risk; however, employees must follow all company safety protocols, including proper ergonomic practices and general workplace safety procedures.

May be required to attend safety briefings or training relevant to the maritime industry to support understanding of company operations. Must adhere to all workplace policies and contribute to a safe, organized, and professional office environment. EEO Statement Norton Lilly International is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin or ancestry, citizenship, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.