Warranty Administrator III - Kearny Mesa Chrysler Dodge Jeep Ram

Warranty Administrator III

• Kearny Mesa Chyrsler Dodge Jeep Ram Non-Exempt Job Summary: The Warranty Administrator III is responsible for overseeing and managing the warranty claim process, ensuring the efficient handling of warranty cases, and improving the overall warranty operations. In this senior-level role, you will serve as an expert in warranty administration, mentor and support junior staff, and work closely with cross-functional teams, including sales, and suppliers. You will manage complex warranty claims, identify trends, recommend process improvements, and ensure compliance with company policies and industry regulations.

Essential Functions

Oversee and manage the processing of warranty claims, ensuring that all claims are reviewed, validated, and processed according to company policies and guidelines. Handle complex, high-value, or escalated warranty claims, providing expert guidance to customers and internal teams to resolve issues. Review and approve warranty claim decisions, ensuring compliance with warranty terms, conditions, and industry standards.

Ensure accurate documentation and data entry of all claims into the warranty management system. Provide leadership, mentorship, and training to junior warranty administrators or support staff. Assist in developing and refining warranty procedures and processes, ensuring alignment with best practices and company standards.

Offer guidance and support to team members on difficult or escalated cases, helping them navigate challenging warranty situations. Customer and Supplier Relations: Act as the primary point of contact for suppliers and manufacturers regarding warranty issues. Coordinate with suppliers and manufacturers to manage warranty issues, including product replacements, repairs, and returns.

Ensure that suppliers and service providers meet warranty service level agreements (SLAs) and quality standards. Analyze warranty data to identify trends, recurring issues, and potential areas for improvement in both products and processes. Prepare detailed reports on warranty claims, claim trends, product failures, and associated costs for senior management and other stakeholders.

Track warranty metrics and KPIs (key performance indicators) to assess the effectiveness of warranty processes and ensure targets are met. Recommend and implement process improvements based on data analysis. Evaluate existing warranty policies and procedures, identifying opportunities for process improvements that enhance efficiency, reduce costs, or improve customer satisfaction.

Ensure warranty operations comply with relevant legal, regulatory, and industry standards, keeping up to date with changes in laws and warranty regulations. Work with the inventory team to manage returns and replacements of defective products under warranty. Ensure that returned products are accurately inspected, repaired, or replaced, and manage the logistics of product returns to suppliers or manufacturers.

Oversee the timely resolution of any inventory discrepancies related to warranty claims. Resolve difficult warranty disputes or complaints, involving senior management as needed. Ensure that all warranty-related documentation, including claims, correspondence, reports, and policies, is properly maintained and easily accessible.

Review and update warranty policies, ensuring that all staff members are informed of any changes or updates. Prepare and maintain training materials for the warranty department and assist in onboarding new employees. Maintain satisfactory attendance. Performs other related duties as assigned. Supervisory Responsibilities: None Qualifications: Minimum Qualifications: 4-6 years of experience in warranty administration, or a related field.

Experience working with warranty management software or ERP systems. Ability to lift up to 15 pounds. Ability to perform all essential functions of the job description.

Preferred Qualifications

Strong leadership and team management abilities. Experience in working with suppliers, manufacturers, and handling high-value or complex claims. Excellent problem-solving and analytical skills. Ability to work independently and handle multiple tasks simultaneously. Advanced communication skills, both written and verbal.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software. Ability to manage multiple priorities and projects effectively. In-depth understanding of warranty policies, procedures, and industry best practices. Familiarity with legal and regulatory requirements related to warranty administration.

Physical Requirements: Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears. Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 15 pounds. Prolonged periods sitting at a desk and working on a computer.

Work Environment/Noise: Office setting, typically within the warranty department. Climate controlled. Noise level is quiet to moderate. Employee Benefits Include: Medical Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Employer Paid AD&D 401k (with Employer match) Vacation Package Tenure recognition and awards Vehicle Purchase Discount Program Vehicle Service Discount Program Golf Benefits at Maderas Golf Club (subject to qualification) If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially.

We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws. We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.

Our Equal Employment Opportunity Policy applies equally to interns and volunteers.