Front Office Specialists (St. Augustine Medical)

This is a full time position. Monday-Thursday 8:00 am-6:30 pm.

POSITION SUMMARY

The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following: Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit.

POSITION RESPONSIBILITIES  Greet patients in a polite, prompt and helpful manner.  To receive and take accurate telephone messages.  Strong interpersonal communication skills to support team efforts to the organization.  Direct customers to the appropriate resources when necessary.  Assist patients with necessary paperwork as needed.

 Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing  Informs appropriate nursing staff of the patient’s arrival.  Enters all information and verifies information for billing and records purposes.  Translation  Confirming appointments