Service Advisor

Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Hemel Hempstead where we represent Ford and Geely. Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell Why Join Us?

Competitive basic salary + performance-based bonuses Ongoing training and career development Friendly, supportive work environment Employee discounts on servicing, vehicle parts & vehicles Opportunity to work with a new and rapidly growing automotive brand Pension, life assurance, health and retail discounts What You Will Do: Greet customers and provide exceptional service Schedule and manage vehicle service appointments Liaise between customers and technicians Explain repair work and costs clearly Upsell additional services when appropriate Ensure a smooth and efficient workshop flow Liaise with technicians to coordinate the work schedule and progress updates Accurately manage booking systems, job cards, invoicing and customer records What we are looking For: Previous experience in a service advisor role (automotive preferred) Strong customer service and communication skills Ability to work in a fast-paced environment Basic technical knowledge of vehicles (training provided) IT proficiency and attention to detail Strong organizational and admin skills, including familiarity with dealer software systems Neat, professional appearance; team player with keen automotive interest If you are ready to take the next step in your automotive career, we’d love to hear from you