Amazon Connect Developer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Amazon Connect Developer based in India. The Amazon Connect Developer will design, build, and optimize cloud-based contact center solutions that enhance customer engagement and streamline business communications.

Working within an AWS environment, you will develop intelligent contact flows, IVR systems, and advanced call-routing capabilities. You will leverage AWS services and programming skills to create scalable integrations between contact center platforms, CRM systems, and backend applications. The role also involves implementing conversational AI, chatbot capabilities, and automated customer communication solutions.

You will collaborate with technical teams, business stakeholders, and operations professionals to deliver reliable and efficient contact center experiences. With a strong focus on innovation and continuous improvement, you will troubleshoot complex issues and contribute to automation and deployment processes. This is an opportunity to work on impactful enterprise projects while expanding your expertise in cloud communications and customer experience technologies.