Parts Research Analyst

Remote Type: On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and Site. Pro Rentals.

Join a team that takes care of you. Here are some ways we do that: Competitive Pay and Performance-Based Bonuses Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k) Training and Tuition Reimbursement Work/Life Balance Paid Holidays and Time Off Health and Wellness Benefits Tool Benefits, PPE/Uniforms, Safety Boot Program Life and Short Term Disability paid for by company How You’ll Make a Difference You’ll help keep our customers and field teams moving by making sure they get the right parts information when they need it.

From researching hard-to-find components to resolving order questions, you’ll be a trusted resource who brings accuracy, urgency, and great service to every interaction. What You’ll Do Research industrial equipment parts using web-based resources, Adobe programs, manuals, microfiche, and other available tools. Support customers, vendors, branches, and field teams by answering parts inquiries, preparing quotes, and processing order requests.

Research and resolve parts discrepancies involving purchases, shipments, deliveries, and order completion. Maintain accurate invoices, supporting documents, and system records while handling inbound calls and multiple priorities. What You’ll Bring A high school diploma and 3+ year of customer service and parts ordering experience.

Strong customer service, communication, and problem-solving skills with a willingness to dig in and find answers. Excellent attention to detail and the ability to enter and maintain accurate information. The ability to manage multiple priorities with urgency in a fast-paced environment, along with proficiency in Microsoft Office.

Why You’ll Love Working With Us Join a company with more than 130 years of history, stability, and a reputation built on doing the right thing. Be part of a hardworking team that values safety, integrity, teamwork, and taking care of people. Do meaningful work where your attention to detail and commitment to customers help keep businesses moving every day.

Job Details Pay Type: Hourly