Front Desk Agent

Position Overview

As a Front Desk Agent at Edgewood Tahoe Resort, you will be the first point of contact for our guests and an integral part of creating a memorable experience. You will provide exceptional guest service, handle reservations, check-ins and check-outs, and address guest needs in a professional and courteous manner. Your goal is to ensure that each guest feels welcome, valued, and well cared for during their stay.

Key Responsibilities

Greet guests upon arrival, check them in, and provide them with necessary information about their stay (room details, amenities, etc.) Handle guest requests and resolve any issues promptly and professionally. Ensure all guest information is accurately recorded in the system and maintain confidentiality of sensitive data.

Collaborate with other hotel departments (housekeeping, engineering, etc.) to ensure guest needs are met. Verify the guest's method of payment and follow established credit-checking procedures. Thoroughly understand and adhere to proper credit and cash handling policies and procedures. Understand room status codes and room status tracking.

Promote options and alternatives to guests and offer assistance in making choices including upgrades and other services. Maintain knowledge of resort policies, procedures, and emergency protocols. Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.

Assist with administrative duties as needed, including filing, report generation, and handling guest feedback. Perform other related duties as assigned to support the overall success of the team and business.

Qualifications

Ability to work flexible schedules, including nights, weekends, and holidays. Previous experience in hospitality, professional office environment of customer service Friendly, approachable, and professional demeanor. Proficient with computer systems, office software, and hotel management software. Excellent verbal and written communication skills.

Ability to multitask and handle high-pressure situations. Exceptional interpersonal and problem-solving skills. Physical Requirements: Must be able to safely lift, move, and stack items weighing up to 40 lbs. Able to perform physical tasks, including bending, lifting, and standing for extended periods.