Account Manager

Account Manager Reports To: Store Manager / Assistant Store Manager General Purpose Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally.

Essential Duties

Account Management ● Maintain accounts on your assigned route within company non-renewed standards. ● Handle non-renewed accounts quickly and follow company procedures for recovery. ● Keep accurate records of customer accounts, payments, and merchandise. ● Support company Standards of Operation at all times. Deliveries, Service & Retrieval ● Deliver, relocate, service, and retrieve rented merchandise.

● Make minor repairs when needed; arrange major repairs through the service department. ● Ensure items, models, and serial numbers match rental agreements before delivery. ● Protect all inventory and customer products during transport. ● Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.

● Refurbish returned items promptly and prepare them for resale. Collections & Payments ● Collect payments during deliveries and home visits. ● Safeguard collected money while in the field. Customer Service & Communication ● Answer calls by the third ring in a friendly, professional manner. ● Resolve customer issues quickly and respectfully.

● Follow the Premier Rental Purchase Pledge to provide excellent service. ● Communicate regularly with customers, coworkers, and management. Vehicle & Equipment Care ● Maintain assigned vehicle’s appearance and working condition. ● Keep the back room clean and organized. ● Use a hand truck and blankets safely when moving merchandise.

Store Support ● Assist with receiving new merchandise. ● Help take and verify customer orders when needed. ● Support customer and revenue growth goals. ● Assist with store cleaning and help the team meet daily, weekly, and monthly targets.

Requirements

● High school diploma, GED, or equivalent experience. ● Valid driver’s license with an acceptable driving record. ● DOT certification (if required in your state). ● One year of customer-service-related experience and completion of training. ● Ability to lift up to 75 lbs.

Required Skills

● Strong accuracy and attention to detail. ● Ability to read, write, and perform basic math quickly and accurately. ● Good decision-making and problem-solving skills. ● Ability to follow verbal and written instructions. ● Ability to handle customer situations professionally. ● After training, solid knowledge of store products and procedures.

Efforts, Demands, and Conditions ● Work in changing environments with frequent walking, standing, bending, lifting, and carrying. ● Must handle multiple tasks, problem-solve quickly, and work under pressure. ● Extra hours before or after normal business hours may be required. ● Frequent local travel between stores; attendance at training sessions may be required.

● Must manage emotional and mental stress while working with customers and coworkers. ● Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:

• Dirt, gravel, ice, or uneven ground
• Tight doorways, stairs, wet or slippery surfaces
• Heat, cold, dust, and adverse weather ● Must drive safely in all weather conditions. Relationships ● Frequent interaction with customers, coworkers, and management. ● Occasional interaction with suppliers and service partners. ● Must communicate clearly and professionally with supervisors and peers.