Store Manager

Store Manager Job Description The Store Manager leads daily operations for a tobacco, vape, and accessories retail store with a strong focus on premium cigar sales. This role builds and coaches a sales-driven team, maintains humidor and merchandising standards, and ensures strict compliance with all tobacco/vape regulations and age-verification requirements.

The Store Manager is accountable for sales, margin, labor, inventory, and a safe, organized store. Reporting: District Manager Direct Reports: Assistant Manager/Keyholders and Sales Associates Store Manager Duties and Responsibilities Run daily store operations (service, merchandising, cleanliness, and execution) across tobacco, vape, and accessories Drive premium cigar sales and maintain humidor standards (quality, rotation, temperature/humidity targets, and presentation) Ensure compliant operations at all times (age verification/ID checks, required signage, marketing restrictions, and recordkeeping as required) Hire, train, coach, and schedule the team; set selling standards for premium cigars and vape/accessories (including battery safety) and reinforce responsible retailing Manage results with KPIs and reporting (sales mix, margin, humidor turns, attachment, shrink, and loyalty where applicable); recognize wins and address gaps Control inventory and shrink (receiving, counts, stocking, and high-value product controls for cigars, vape devices/e-liquids where applicable, and accessories) Execute vendor/brand programs and in-store events where permitted, following all promotional compliance rules Manage labor, cash controls, and store expenses; protect margin through disciplined discounting and accurate excise/tax handling per policy Store Manager Requirements and Qualifications High school diploma/equivalent (degree preferred) 2+ years retail management experience; tobacco/premium cigar and/or vape/accessories experience preferred Compliance-focused leader (age verification/ID checks, required signage, marketing restrictions, and safe handling/storage expectations including battery safety) Ability to work a flexible schedule (including evenings, weekends, and holidays as needed) Strong leader and coach; calm, professional, and accountable under pressure Delivers strong sales, margin, and customer experience results Comfortable with KPIs and retail systems (POS and Microsoft 365) Financial acumen: understands P&L drivers, labor budgets, and expense controls Highly organized with strong problem-solving and follow-through Customer-obsessed and results-driven, with the professionalism to serve premium cigar clientele and the discipline to maintain a compliant, respectful, and safe workplace