IT Support Apprentice

RnD specialises in managed IT services, Cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.

About the role

As an IT Support Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given.

Responsibilities

Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Desirable skills: Interest in IT: A genuine passion for technology and a desire to build a career in IT Communication skills: Excellent verbal and written communication skills Problem-solving : Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37.

5 hours per week, 9am - 5:30pm Benefits: Training: Comprehensive on-the-job training and support for your studies Career development: Opportunities for progression within the company Supportive environment: A friendly and collaborative workplace for you to learn and develop Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!