Customer Service Officer [RP01-002]

Serving as the primary point of contact with customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's products or services. To maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.

Working Hours Mon-Fri (8am-5.30pm) ; Sat (8am-1pm) (2 tea breaks and 1 hour lunchtime) Location North Port Klang Monthly Salary Range RM2,600

• RM3,500 depending on experience Responsibilities To maintain customer database. To receive and process all purchase orders from customers. To work with the production, warehouse and logistics teams to make delivery arrangement for customer orders. To all ensure all customer purchase orders, invoices and other documentation (physical and electronic) are accurate, up-to-date and fully traceable. To handle customer enquiries, complaints, requests and actions taken. To develop strong relationships with customers to foster loyalty and repeat business. Other Requirements Min. 5 years relevant experience, ideally in SME manufacturing environments. Strong communication and interpersonal skills. Detail-oriented, analytical, and able to work independently with integrity and minimum supervision to meet deadlines.

Benefits

As per Company C&B Policy.