Program Manager Community Counseling Center

JOB SUMMARY

Provide overall administrative and clinical supervision of assigned Counseling Center and all services offered within.

ESSENTIAL FUNCTIONS

(Maximum of Eight) Provide clinical and administrative supervision of the services provided by an individual counseling center; assume responsibility for maintaining current services, and develop and expand new programs in order to meet consumer needs. Ensure the efficient, effective, and ethical delivery of services to consumers.

Support implementation of a quality assurance plan which ensures compliance with all applicable policies/procedures, contracts, agency/program mission, and regulatory standards; ensure compliance with recordkeeping standards; develop and implement long-range planning goals; resolve consumer complaints. Hire, supervise, and evaluate center employees and interns.

Review and update job classification abstracts, as needed. Encourage opportunities for professional development; provide individual staff with ongoing feedback regarding performance. Facilitate clinical staffings, business meetings, and supervision; participate in agency committees, as assigned, and center directors meetings.

Keep mandatory training up-to-date. Provide direct counseling and intake/assessment services to consumers; provide assessment with diagnosis, establish treatment modalities, develop and implement an individual treatment plan and provide current documentation; provide emergency services to local area, as needed. Take an active role in coordinating consumer services with other Mount Rogers CSB programs.

Provide solutions to address conflicts which impede service delivery. Assist in coordination of forensic services for the agency as well as acting as the identified contact person for the state. Attend State and local meetings as identified. Assume responsibility for monitoring individual center budgets, and ensure that established reimbursement procedures are followed; monitor the collection of fees and expenditures, and meet reimbursement targets.

QUALIFICATIONS

Thorough knowledge of mental health and substance abuse disorders. Knowledge of case management and prevention theories and methods. Thorough knowledge of treatment modalities and application. Knowledge of assessment, diagnosis, treatment planning, and documentation. Knowledge of the principles of management and skills in clinical supervision.

Interviewing skills. Good oral and written communication skills. Public relations skills. Accounting or budgetary skills. Good organization and time management skills. EXPERIENCE/EDUCATION REQUIRED: Master's Degree in Social Work, Psychology, Counseling, or related field. Licensure required.