Photography Supervisor

Job Details: Level: Experienced, Salary Range: Undisclosed, Assist in the implementation of the operating policies and procedures for the Photography Department. In collaboration with the Photography Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations. Observe and report daily facility conditions and situations to the Photography Manager.

Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage. Assist in maximizing customer interest and sales levels by displaying guest photographs appropriately. Understand the principles of visual merchandising and creating impactful displays. Assist with maintaining photo inventory.

Remain up-to-date with industry’s best practices. Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the photo counter. Supervise and lead the photography team in its goal of delivering unique and memorable experiences to guests. Ensure all staff receive their allocated break and ensure daily coverage.

Respond to guest issues received through email, phone calls, and Picsolve issue lists. Ensure the facility is clean, safe and presented to the highest of standards. In collaboration with the Photography Manager and Guest Experience Manager, ensure all admission and sales data is captured to maximize reporting potential.

Supervise the maintenance of the Photo POS systems and photography related equipment from a hardware and software aspect. Monitor and manage guest experience and flow to ensure a safe and enjoyable journey. Monitor, manage and ensure all guest experience targets are achieved. Assist in the implementation of department training programs to achieve the best guest experience.

Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs. Entertain, engage and empower team members to reduce turnover and increase retention. Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.

Assist in overseeing on-the-job training programs in order to establish the needs of the business. Supervision of other subsidiary attractions as required, such as Ropes Course & Mirror Maze. Supervision of other areas as required, such as Admissions and Merchandising. Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.

In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld. In collaboration with Life Sciences Department and the Aquarium Foundation, ensure exhibits and programs engage, educate and entertain diverse audiences. Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement Qualifications: One to two years in a supervisory role, ideally in the tourism or hospitality related industry.

Experience supervising teams preferred. Exceptional leadership skills and proven experience. Excellent verbal and communication skills. Strong listening, presentation and decision-making skills. Commercial understanding and the ability to anticipate guests’ needs. Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.

Creative problem solver who thrives when presented with a challenge. Energetic and eager to tackle new projects and ideas