Customer Service Engineer

Full-time, permanent position (37.5 hours per week) Internationally renowned and global industry-leading company Excellent staff benefits About FUJIFILM Business Innovation At FUJIFILM Business Innovation New Zealand (FBNZ), helping Kiwis work smarter isn’t just what we do—it’s who we are. For over 60 years we’ve partnered with businesses of all sizes, tackling challenges head-on and delivering real solutions that make a difference.

Our approach is simple: we solve problems. Whether it’s automating complex workflows, enabling seamless collaboration, or delivering industry-leading cyber security, IT and print solutions, we work side by side with our customers to ensure they’re equipped to succeed. From small enterprises to large corporations, we’ve earned the trust of organisations across New Zealand who depend on us to keep them ahead of the curve.

At FBNZ, you’ll be part of a team that sets the pace for the industry—driving change and shaping the future of how our customers work. If you thrive on solving problems, pushing boundaries, and making an impact, this is the place for you.

About the role

We are looking for an exceptional Customer Service Engineer to join our team in Auckland to provide a quality product and service to internal and external customers, with skills from fault finding to performing maintenance on the FUJIFILM Business Innovation range of printers and photocopiers. Other duties include: Installing, maintaining, and modifying FUJIFILM Business Innovation equipment and accessories for our clients Responding to allocated calls and resolving customer queries promptly Liaising with customers to ensure the service requirements have been met Skills & experience We are looking for someone who has exceptional mechanical aptitude and problem-solving skills.

Along with this, you will also have: Current Electrical Practicing License (or ability to obtain one) Previous experience working on printer/photocopier engines, preferably in the high end graphic product range Excellent ability to work autonomously and prioritise workload Outstanding communication and commitment to customer satisfaction Experience within the print industry is desirable.

Benefits

Company Car provided with personal use allowance Superannuation contributions (on top of Kiwi. Saver!) Fully funded Southern Cross Health Insurance (Regular Care for you and your family) Extra Birthday annual leave day provided Variety every day travelling across our region visiting customers Challenging faults to diagnose at times This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online.

Applications close on 30 th October 2026. Get in touch with us today! Please note that applicants with the right to work in New Zealand will only be considered for this position!