Job description
IT Helpdesk Support Specialist We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users. This role will assist with resolving technical issues, onboarding new users, and helping the team manage increased ticket volume during a high-demand period.
Key Responsibilities
Maintain established service levels and ensure timely resolution of user support issues Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account-related requests Troubleshoot and resolve common technical issues in a professional and efficient manner. Assist with user onboarding, including: * Account provisioning * System and application access setup * Hardware preparation and deployment * Support day-to-day IT operations and contribute to overall team responsiveness.
- Document issues, resolutions, and support activities within the ticketing system. * Escalate complex issues when necessary to appropriate technical teams.
Qualifications
Previous experience in IT helpdesk or technical support preferred. Familiarity with Tier 1 and Tier 2 support processes. Strong troubleshooting and communication skills. Ability to manage multiple requests in a fast-paced environment. Customer-service mindset with strong attention to detail. Position is contract to hire, immediate need. Interview today, start in 1-2 days